PAMALA WAKE
Pocatello,Idaho
Summary
To work in a team environment that provides a number one rated customer service organization.
I have 28 years of exceptional customer service and communication skills; remarkable organizational skills and attention to detail while working in a high-pressure environment; highly self-motivated; outstanding ability to work independently as well as a team player; passionate in correctly completing projects in a timely manner; committed to high quality service, performance and accuracy. I have had to keep all aspects of my jobs confidential. For the past 22 years I have been an independent tax preparer. I have done taxes for individuals, small business and farms.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager and Community Based Rehabilitation Services Specialist (CBRS/CM)
Fortify Family Counseling
08.2020 - Current
- Receive and process referrals, complaints or requests for service and conduct assessment and fact-finding interviews to obtain and assess mental, physical, economic, employment, environmental and social status to the client and family unit. Provide individual community support as well as mediation and parenting support to children, adolescents and adults experiencing ongoing emotional behavioral concerns. Identify high-risk behaviors and unmanageability. Provide support and change-oriented activities to preserve and promote client self-determination. Prepare case record notes verifying engagement with clients and results from specific services through Practice Fusion. Provide support for youth presenting behavior beyond the control of their caregivers or in mental health crisis. Research, obtain, and make referrals to community resources. Participate and consult in weekly clinical supervision and adhere to recommendations made. Certified instructor through Stanford University teaching adult Programs entitled “Healthy Life with Chronic Conditions” and “Diabetes Self-Management”. I am certified in Children’s Psychiatric Rehabilitation through the US Psychiatric Rehabilitation Association.
Case Manager and Community Based Rehabilitation Services Specialist (CBRS/CM)
Willow Sage Behavioral Services
01.2012 - 10.2020
- Receive and process referrals, complaints or requests for service and conduct assessment and fact-finding interviews to obtain and assess mental, physical, economic, employment, environmental and social status to the client and family unit. Provide individual community support as well as mediation and parenting support to children, adolescents and adults experiencing ongoing emotional behavioral concerns. Identify high-risk behaviors and unmanageability. Provide support and change-oriented activities to preserve and promote client self-determination. Prepare case record notes verifying engagement with clients and results from specific services through Practice Fusion. Provide support for youth presenting behavior beyond the control of their caregivers or in mental health crisis. Research, obtain, and make referrals to community resources. Participate and consult in weekly clinical supervision and adhere to recommendations made. Certified instructor through Stanford University teaching adult Programs entitled “Healthy Life with Chronic Conditions” and “Diabetes Self-Management”. I am certified in Children’s Psychiatric Rehabilitation through the US Psychiatric Rehabilitation Association.
Training Coordinator VII
Red Inc. (CWI Subcontractor) Idaho National Laboratory
11.2009 - 01.2012
- Two years as a D&D Training Coordinator. Track and maintain employee qualifications and training needs for over 130 employees and subcontractors. Had an active role with management in determining training requirements and qualifications. Scheduled and enrolled individuals in required training courses. Initiated, processed, and submitted documentation to satisfy training completion in a timely manner. I developed a spread sheet and sequential tracking system for materials ordered by project engineers. Twice daily I attended a plan of the day meeting and prepare the schedules for the craft D&D personnel. I schedule all appointments for all our employee medicals. I prepared spreadsheets for routine reports, made arrangements for US and International travel, and processed expense reports. I received and distributed mail, answered phones, and handled all inquiries as needed. I was a member of the MFC D&D Employee Safety Team (EST).
Education
BS Degree - Corporate Training
Idaho State University
Pocatello, Idaho01.1996
Skills
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Crisis intervention
- Emotional awareness
- MS office
- Case management tracking
- Patient assessment
- Annual case reviews
Accomplishments
- Supervised team of eleven staff members.
Certification
- Licensed Notary Public - 1972-Present
Community Service
Idaho Junior Rodeo Association, Idaho High School Rodeo Association, United Way, St. Jude’s Children’s Hospital, Work with the elderly
Languages
English
Professional Working
Timeline
Case Manager and Community Based Rehabilitation Services Specialist (CBRS/CM)
Fortify Family Counseling
08.2020 - Current
Case Manager and Community Based Rehabilitation Services Specialist (CBRS/CM)
Willow Sage Behavioral Services
01.2012 - 10.2020
Training Coordinator VII
Red Inc. (CWI Subcontractor) Idaho National Laboratory
11.2009 - 01.2012
BS Degree - Corporate Training
Idaho State University
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