Pamela Acosta

The Education & Program Coordinator is responsible for coordinating the operations of House of Hope’s Golden Gate Center for Enrichment (The Center) and for facilitating
educational programs. The Center provides no-cost programs and services in concert with volunteers, HOH staff, and community partners in the areas of health & nutrition, arts & culture, vocational skills, life skills and education. The Education & Program Coordinator implements daily routines, builds relationships with program participants and program providers, conducts community outreach, and works in concert with the Director of Enrichment and Engagement to ensure a diverse calendar of creative, high-impact programs that meet the needs of the community. As well as managing program budgets, ensuring financial accountability and resource allocation for educational initiatives and evaluated curriculum materials and resources, recommending improvements based on best practices in education.

• Communicated with people from various cultures and backgrounds on application process.
• Documented all communication with applicants and inputted information into system.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Educated clients on Medicare plan options and benefits, ensuring informed decisions.

• Assisted clients with establishing release timelines and flow of related marketing assets.
• Supported artist goals with corresponding action plans and timelines.
• Established strong relationships to partner with and navigate artists with wide range of personality types.
• Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Trained and oriented associates to maximize team performance.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Coordinated merchandising displays, signage and sales enablement.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Entered and priced inventory to assist with efficient restocking.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Engaged associates in daily operations through open communication and upbeat team meetings.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.