Pamela Adams
Customer service manager
Goldsboro,NC
Summary
Seasoned Customer Service Manager and Route Driver with 21 years in the vending and market industry. Proven ability to adapt across districts, recognized with multiple awards including Associate of the Month and Route Driver of the Year. Skilled in managing priorities, fostering team collaboration, and delivering exceptional customer service. Competent in utilizing industry-specific tools to enhance operational efficiency and achieve team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Canteen Vending
01.2024 - Current
- Implemented training programs, improving staff performance and product knowledge.
- Streamlined communication processes between departments, increasing operational efficiency.
- Oversaw scheduling and staffing to meet peak demand periods effectively.
- Supervised employees and assessed performances to determine training needs.
- Trained District Operations manager and Customer service manager.
CSM Scheduler
Canteen
05.2023 - 01.2024
- Established positive relationships, enhancing team collaboration and communication.
- Managed warehouse operations and scheduling efficiently for seven months.
- Utilized critical thinking to evaluate solutions and make informed decisions.
- Focused on detail-oriented tasks to ensure high-quality completion of assignments.
- Fostered courteous relationships, promoting a supportive work environment.
- Collaborated effectively on team projects, achieving common goals under deadlines.
Utility
Canteen
04.2021 - 03.2022
- Adaptability enhanced by mastering 13 new vending/market routes post-transfer.
- Contributed to safety by maintaining clean, organized work areas consistently.
- Minimized disruptions by proactively addressing potential operational challenges early.
- Reliability demonstrated through punctuality for shifts and utility-related meetings.
- Supported operations by assisting with machine installations and removals as needed.
Utility /Manager in Training
Canteen Vending
11.2014 - 04.2021
- Ensured seamless service operations by filling various departmental roles as needed.
- Coordinated vending installations and trained new hires on inventory management processes.
- Diagnosed issues and performed repairs on vending machines to optimize functionality.
- Resolved dexing and pog errors, enhancing machine performance during operations.
- Managed installation of new machines, including cashless payment systems and mechanisms.
- Delivered commission checks to accounts while resolving customer concerns effectively.
Customer Service Manager
Select Vending/Murphy Family Ventures
05.2014 - 11.2014
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
Customer Service Manager/ Vending Route Driver
First Choice Food Service
03.2006 - 05.2014
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Route Sales Driver
Sunburst
08.2004 - 03.2006
- Increased sales by managing daily routes and fostering strong customer bonds.
- Ensured on-time deliveries through meticulous route planning aligned with customer needs.
- Operated vehicles safely, following strict safety standards and conducting regular maintenance.
- Represented organization professionally by adhering to company policies during customer interactions.
Education
GED -
Wayne Community College
Goldsboro, NC12.2023
Skills
- Scheduling and Coordinating
- Verbal and Written Communication
- Customer Service
- Decision Making
- Time Management
- Good Judgment
- Computer Skills
- Professional and Courteous
- Staff Training
- Teamwork and Collaboration
- Customer Relationship Management
- Demonstrated the ability to transfer and learn other branches routes
Timeline
Customer Service Manager
Canteen Vending
01.2024 - Current
CSM Scheduler
Canteen
05.2023 - 01.2024
Utility
Canteen
04.2021 - 03.2022
Utility /Manager in Training
Canteen Vending
11.2014 - 04.2021
Customer Service Manager
Select Vending/Murphy Family Ventures
05.2014 - 11.2014
Customer Service Manager/ Vending Route Driver
First Choice Food Service
03.2006 - 05.2014
Route Sales Driver
Sunburst
08.2004 - 03.2006
GED -
Wayne Community College