Pamela Allen-Newton
Milwaukee
Summary
Dedicated Medical Assistant with proven expertise in patient-focused care and phlebotomy honed at Children's Hospital of Wisconsin. Excels in emergency room procedures and patient scheduling, showcasing adaptability and strong communication skills. Achieved significant improvements in patient flow and satisfaction through effective teamwork and meticulous attention to detail in diagnostic testing assistance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Temporary Laborer
People Ready Staffing
Milwaukee
06.2016 - 12.2025
- Assisted team members in completing daily tasks and projects efficiently.
- Maintained clean and organized workspaces to ensure safety and productivity.
- Loaded and unloaded materials for transportation to job sites as needed.
- Collaborated with coworkers to complete assignments within set timelines.
- Demonstrated strong problem-solving skills in daily operational challenges.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Stacked and arranged products on pallets according to size and weight requirements.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Medical Assistant/Medical Lab Assistant
Childrens Hospital of Wisconsin
Milwaukee
05.2005 - 12.2013
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Collected samples from patients for laboratory testing purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Explained treatment procedures and physicians' instructions.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered medications under physician's supervision.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patient examinations.
- Contacted medical facilities to schedule patients for admission.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Processed orders for medical supplies and lab equipment.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Handled general office duties to support administrative staff during peak hours.
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized patient charts before each day's clinic sessions began.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant
Milwaukee
Bayview
11.2003 - 04.2005
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients about medications, procedures and physician's instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered medications under physician's supervision.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Scheduled appointments for patients via phone and in person.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Filed insurance claims forms in accordance with applicable regulations.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Responded to patient callbacks and phone-in prescription refill requests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Positioned patients properly during examination or treatment for comfort and safety.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Medical Assistant
Medical College of WI
Milwaukee
01.2001 - 10.2003
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered medications under physician's supervision.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Scheduled appointments for patients via phone and in person.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant
Miota Medical/Aurora Health Care
Milwaukee
05.1993 - 06.2000
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Some College (No Degree) - Medical Assistant Certificate
Concordia University
Mequon, WIAssociate of Science - Register Nursing
Milwaukee Area Technical College
Milwaukee, WISkills
- Patient-focused care
- Phlebotomy
- Emergency room procedures
- Patient scheduling
- pH testing
- Electronic medical records
- Patient skin and nail care
- EKG set up and monitoring
- Diagnostic testing assistance
- Vital signs and examinations
- Medical procedures
- Adaptable
- Prescription refills
- Infection control procedures
- Communicating with patient families
- Wound care management
- Respiratory equipment training
- Medical terminology
- Able to lift [number] pounds
- Appointment setting
- Wound care and irrigation
- Electrocardiography (EKG)
- Patient-handling equipment
- Ear irrigation
Certification
- Certificate on Medical Assisting Concordia University Meqoun Wisconsin
Timeline
Temporary Laborer
People Ready Staffing
06.2016 - 12.2025
Medical Assistant/Medical Lab Assistant
Childrens Hospital of Wisconsin
05.2005 - 12.2013
Medical Assistant
Milwaukee
11.2003 - 04.2005
Medical Assistant
Medical College of WI
01.2001 - 10.2003
Medical Assistant
Miota Medical/Aurora Health Care
05.1993 - 06.2000
Some College (No Degree) - Medical Assistant Certificate
Concordia University
Associate of Science - Register Nursing
Milwaukee Area Technical College