Pamela ANDERSON
Davenport
Summary
Results-oriented service professional with a strong track record in team leadership and operational efficiency. Successfully led teams to exceed sales goals and improve guest satisfaction through strategic training and conflict resolution, driving impactful results in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Senior Associate Manager
Cracker Barrel Old County Store
Kissimmee
05.2026 - Current
- Led team in implementing operational strategies for improved workflow efficiency.
- Facilitated change through employee engagement and collaboration with management team to enhance operational alignment.
- Conducted manager meetings to develop and review action plans for key areas of responsibility.
Associate Manager
Cracker Barrel Old Country Store Inc
Davenport
05.2024 - 04.2026
- Trained and mentored staff on customer service best practices to improve guest interactions.
- Resolved guest issues promptly to enhance satisfaction and loyalty.
- Supervised daily operations to enhance store efficiency and service quality.
- Managed inventory levels to ensure stock availability and reduce waste.
Employee Training Coordinator
Cracker Barrel Old County Store
Kissimmee
10.2022 - 04.2024
- Conducted orientation, set up training schedules, and followed up throughout training and beyond.
- Onboarded new hires, ensuring completion of all necessary paperwork.
- Assisted employees with technology use and addressed related implications.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Attended meetings and calls to implement new procedures and protocols passed down company wide.
- Managed labor and organized floor plans while ensuring guest satisfaction during shifts.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Server/Server Trainer
Cracker Barrel Old Country Store
Kissimmee
12.2013 - 10.2022
- Facilitated order placement, delivery, and payment processes for guests while leveraging upselling opportunities.
- Delivered attentive service to guests, enhancing dining experience throughout all meal stages.
- Ensured cleanliness and organization of dining area and service stations, supporting a welcoming environment.
Server/Bartender
Carrabba,s Italian Grill
Kissimmee
04.2003 - 06.2016
- Provided outstanding customer service in high-pressure dining environment, enhancing guest experience.
- Demonstrated effective sales techniques, boosting check average and promoting guest satisfaction.
- Trained new servers on menu items and service standards, improving team readiness and guest satisfaction.
- Processed payments and ensured accurate cash handling procedures were followed.
Education
High School Diploma -
Cheboygan Area High School
Cheboygan, MichiganSkills
- Change management
- Performance metrics
- Employee engagement
- Effective communication
- Team collaboration
- Conflict resolution
References
Available upon request.
Timeline
Senior Associate Manager
Cracker Barrel Old County Store
05.2026 - Current
Associate Manager
Cracker Barrel Old Country Store Inc
05.2024 - 04.2026
Employee Training Coordinator
Cracker Barrel Old County Store
10.2022 - 04.2024
Server/Server Trainer
Cracker Barrel Old Country Store
12.2013 - 10.2022
Server/Bartender
Carrabba,s Italian Grill
04.2003 - 06.2016
High School Diploma -
Cheboygan Area High School