Ryan Lansford
Victoria,TX
Summary
Service-driven leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Proficient in large program and project management, budgeting, and compliance areas through technology delivery. Focused on using client success metrics, monitoring and morale-building techniques to maximize employee engagement and team delivery.
Overview
14
14
years of professional experience
Work History
Senior Associate - Program Manager
Booz Allen Hamilton, BAH
Remote, TX
08.2021 - Current
- Led $7.5M program to predictability in quality releases; implementing two, new major features of functionality.
- Led establishment of Shared Services organization of 50+ employees, creating efficiency and standardization over Quality Assurance and Release Management functions across 18 agile projects.
- Created detailed work breakdown structures for complex projects that included task assignments and resource allocation plans.
- Assisted in writing business cases and proposals for new projects, and enhancements to existing ones.
Manager Senior, IT - Salesforce COE Infrastructure
USAA
San Antonio, TX
11.2018 - 08.2021
- Management of $9M software and $1.5M vendor annual budget within 3% variance
- Led estimation, planning and delivery of three Salesforce projects with delighted customers - combined $1.3M/yr budget
- Technically apt in Salesforce metadata and deployment management of 400+ custom Salesforce applications
- Led $900k Master Services Agreement and implementation of Copado for Salesforce DevOps
Lead Software Developer & Integrator – RPA
USAA
San Antonio, TX
10.2015 - 11.2018
- Established the practice of RPA at USAA which achieved over $11M in benefits within 2016 and $13M in 2017
- Trained 75+ RPA developers at USAA in Automation Anywhere while creating on-boarding material
- Informed and performed research with IT Architecture to create RPA strategy and technology portfolio
- Propagated community-of-practice for RPA project management and development standards
Lead Software Developer & Integrator - GIS
USAA
San Antonio, TX
05.2010 - 10.2015
- Tech lead on multiple projects including Intelligent Method of Inspection, reducing catastrophe adjuster expenses by $3M/yr
- Developed batch source code management, data copy utility, and server validation utility, creating employee capacity and reducing operational risk.
- Ensure team technical development completion within committed timelines across multiple projects.
Education
Bachelor of Science - Management Information Systems
Texas Tech University
05.2010
Skills
- Program and project management
- Technical project delivery
- Change management
- Brand and product management
- Contract development and execution
- Risk management
- Lean-agile leadership
Certifications
- Certified SAFe 5 Agilist
- Salesforce Certified Development Lifecycle and Deployment Designer
- Salesforce Associate and Salesforce AI Associate
Accomplishments
- Compliance and Ethics Team Award - RPA project creating over $2M in benefit by automating compliance validation activities
- Intelligent Method of Inspection - Tech lead delivering neighborhood adjusters capabilities, reducing catastrophe adjuster expenses by $3M/yr
Technical Skills
- Salesforce Administration
- Python
- JavaScript
- Shell Scripting
- REST and SOAP Service Integration
Timeline
Senior Associate - Program Manager
Booz Allen Hamilton, BAH
08.2021 - Current
Manager Senior, IT - Salesforce COE Infrastructure
USAA
11.2018 - 08.2021
Lead Software Developer & Integrator – RPA
USAA
10.2015 - 11.2018
Lead Software Developer & Integrator - GIS
USAA
05.2010 - 10.2015
Bachelor of Science - Management Information Systems
Texas Tech University
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