Microsoft Office
Pamela Ann Petri
Customer Service Representative
Royal Oak,Michigan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative II
J&B Medical Supply
03.2019 - Current
- Working directly with Patients & Physicians reviewing prescriptions for correct diagnosis codes, requesting medical records for prior authorization submission, entering prescriptions for account/supply set up; creating New Accounts for Diabetic Supplies, insurance verification, BCBS; BCN; BCNA; BCBSM; Telephone reception, Computer Data Entry, Billing
Clinical Support Specialist
US Medical Management
03.2014 - 03.2019
- Telephone Reception, Computer Data Entry, Referral Specialist, Patient Care Coordination, Home Health Care Referrals
Education
Medical Office Assisting Certification -
Technical Career Institute
Clinton Township, MichiganDiploma -
GEORGE A DONDERO HIGH SCHOOL
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative II
J&B Medical Supply
03.2019 - Current
Clinical Support Specialist
US Medical Management
03.2014 - 03.2019
Diploma -
GEORGE A DONDERO HIGH SCHOOL
Medical Office Assisting Certification -
Technical Career Institute
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CMA - Certified Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionPaid time offCareer advancementWork-life balanceFlexible work hoursSoftware
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Languages
English
Native or Bilingual
Interests
Reading, Gardening, Baking
Websites
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