Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela Astudillo

Newark,NJ

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Central Scheduler

Atlantic Health System
Morristown, NJ
04.2024 - Current
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Provided administrative support to medical staff, including document preparation and patient communication.
  • Checked physician orders and schedule availability to make accurate appointments for tests.
  • Communicated effectively with patients regarding appointment details, preparation instructions, and insurance benefits.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Manager in Training

Kessler Rehabilitation
Lyndhurst, NJ
06.2022 - 08.2024
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Assistant Manager

Piercing Pagoda of Zale
East Rutherford, NJ
07.2021 - 01.2022
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided guidance and support to newly hired and junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with management on developing strategic plans for achieving business goals.

Assistant Manager

Extra Space Storage
Bellville, NJ
06.2020 - 04.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Head Cashier

The Home Depot Inc
Clifton, NJ
04.2018 - 06.2020
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Guest Service Associate

European Wax Center
Clifton, NJ
06.2019 - 09.2019
  • Inventoried, made repeat orders and stocked treatment rooms.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Suggested additional services or retail items based on client's needs.
  • Scheduled appointments for returning customers as well as new ones.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Crew Member

Chipotle
Bloomfield, NJ
11.2017 - 03.2018
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted management team with inventory counts of food products and beverage supplies.

Crew Member

Wendy's
Belleville, NJ
09.2016 - 01.2017
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Served orders to customers at windows, counters and tables.
  • Recorded customer orders and communicated clearly to confirm each order.

Education

High School Diploma -

Bloomfield Tech
Bloomfield
06-2017

Essex County College
Newark, NJ

Skills

  • Certified Bilingual
  • Deadline oriented
  • Attention to detail
  • Workflow optimization
  • Relationship building
  • Staff training and development
  • Policy and procedure development
  • Customer engagement and support

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Central Scheduler

Atlantic Health System
04.2024 - Current

Manager in Training

Kessler Rehabilitation
06.2022 - 08.2024

Assistant Manager

Piercing Pagoda of Zale
07.2021 - 01.2022

Assistant Manager

Extra Space Storage
06.2020 - 04.2021

Guest Service Associate

European Wax Center
06.2019 - 09.2019

Head Cashier

The Home Depot Inc
04.2018 - 06.2020

Crew Member

Chipotle
11.2017 - 03.2018

Crew Member

Wendy's
09.2016 - 01.2017

High School Diploma -

Bloomfield Tech

Essex County College

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Pamela Astudillo