PAMELA A. VOSBURGH
Whitesboro,NY
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
24
24
years of professional experience
Work History
Manager of Technology Liaisons
MetLife
01.2011 - Current
- Supervise a team of 16 Technology Liaisons
- Manage team portfolio
- Partner with multiple market leaders on new business development
- Lead discussion with external customer for feed projects
- Implement new customer cases
- Triage and prioritize with Customer Delivery Leadership
Business Consultant
MetLife
09.2005 - 12.2010
- Consulted with IT and external customers on process and reports
- Worked with internal process teams to adhere to standard process
- Managed team portfolio
- Reported monthly and quarterly stats to Senior Leaders
Project Trainer
MetLife
08.2004 - 09.2005
- Train all claims staff on new claim model process
- Work on special project team to analyze customer variances
- Update and evaluate training materials and objectives
- Report to upper management progress on the staff’s compliance to new claim model
- Consult with IT and external customers on process and reports
Senior Case Manager Specialist
MetLife
09.2002 - 08.2004
- Evaluated medical information with physicians and registered nurses
- Reviewed and evaluated Long-Term disability claims
- Followed contract provisions and reviewed medical information from physicians
Waitress/ Bartender
Picadilly Pub
05.2001 - 06.2003
- Customer service responsibilities
Education
Master of Science - Exercise Physiology
Springfield College
Springfield, MA05.2001
Bachelor of Science - Sports Biology
Springfield College
Springfield, MA05.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Project management
- Cross-functional teamwork
Teaching Research
Chemistry Lab Teacher, Springfield College, Springfield, MA, 09/99-05/01, Taught two college chemistry labs, Presented lessons for each lab and corrected students weekly assignments, Held office hours for students that needed extra help outside of class
Presentations
- The Effects of Phosphate Loading on 2,3-Diphosphoglycerate (Thesis Research)
- The Effects of Temperature on Muscle Performance
Timeline
Manager of Technology Liaisons
MetLife
01.2011 - Current
Business Consultant
MetLife
09.2005 - 12.2010
Project Trainer
MetLife
08.2004 - 09.2005
Senior Case Manager Specialist
MetLife
09.2002 - 08.2004
Waitress/ Bartender
Picadilly Pub
05.2001 - 06.2003
Master of Science - Exercise Physiology
Springfield College
Bachelor of Science - Sports Biology
Springfield College
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