Pamela Bell
Warner Robins
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent (Seasonal)
ResultCX
08.2024 - Current
- Educated clients on various health insurance options and benefits.
- Conducted thorough needs assessments to identify suitable coverage for individuals and families.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Certified Nursing Assistant
Houston Healthcare
03.2021 - 07.2024
- Provided compassionate care to patients, ensuring comfort and dignity during end-of-life transitions.
- Assisted nursing staff with daily living activities, promoting patient independence and well-being.
- Monitored vital signs and reported changes in patient conditions to healthcare team effectively.
- Maintained accurate documentation of patient interactions, enhancing continuity of care across shifts.
Patient Care Technician
Navicent Health Medical Center
08.2018 - 03.2021
- Assisted in daily activities, ensuring comfort and safety of patients.
- Maintained accurate patient records and updated electronic health systems efficiently.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Certified Clinical Medical Assistant
Houston Lung Clinic
07.2010 - 08.2018
- Assisted in patient intake processes, ensuring accurate documentation and efficient scheduling.
- Supported clinical staff by preparing examination rooms and sterilizing instruments.
- Educated patients on treatment plans and medication usage to promote adherence.
- Monitored patient vitals and recorded information for comprehensive health assessments.
- Mentored junior medical assistants on best practices for patient interaction and clinical procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Education
Diploma - Healthcare
Warner Robins High
Warner Robins, Georgia06-1998
Certificate - Certified Clinical Medical Assistant
Health Tech of Georgia
Warner Robins, Georgia04-2008
Associate - Pre-Nursing
Georgia Military College
06-2017
Skills
- EHR eClinicals, Cerner
- Excellent Interpersonal Skills
- Telecommunication Skills
- ICD-10 coding
- Good Communication Skills
- Medical Terminology
- Multi-tasking
- Self-Motivated
- HIPAA
- Inbound call management
Certification
- Licensed Life/Health Insurance Agent 10/2023-present
Timeline
Licensed Health Insurance Agent (Seasonal)
ResultCX
08.2024 - Current
Certified Nursing Assistant
Houston Healthcare
03.2021 - 07.2024
Patient Care Technician
Navicent Health Medical Center
08.2018 - 03.2021
Certified Clinical Medical Assistant
Houston Lung Clinic
07.2010 - 08.2018
Diploma - Healthcare
Warner Robins High
Certificate - Certified Clinical Medical Assistant
Health Tech of Georgia
Associate - Pre-Nursing
Georgia Military College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteLanguages
English
Native or Bilingual