Pamela B. Frizzell
Port Charlotte
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Legacy Assurance Plan
Sarasota, Fl
10.2024 - 02.2026
- Made welcome calls to new members and followed them through out the process of them attaining Wills, Trusts and Powers of Attorneys, Schedule appointments for them to speak with attorneys, was the go between with members and attorneys, Took over Reception duties when it was necessary, assisted other departments where I could.
Secretary/Receptionist
Meridian Group of South Florida
Port Charlotte, Fl
10.2020 - 07.2024
- Answered Phones researched and quoted clients for surveys, set up job files for field crews, pulled benchmarks for properties and made sure that the flood zones were correct.
Medical Assistant
Antoine I Dakouny, M.D.
Port Charlotte, Fl
01.2019 - 09.2020
- Room patients, take vitals, refill prescriptions for patients that call into the office. Refill prescriptions that are faxed into the office from pharmacies.
Receptionist/Scheduling Assistant
A Better Solution Home Care, Inc.
Sarasota, Fl
01.2018 - 04.2019
- Answer phones, assist with scheduling, go out on assignments when caregivers call out.
CNA – Certified Nursing Assistant
Consulate Health Care
Port Charlotte, Fl
03.2015 - 01.2018
- Provided assistants to Activities Director in making sure that residents have options of things to do during the day and on the weekends. Worked with residents to provide a small amount of therapy after they were discharged from Physical Therapy program. Assisted residents with dining and dressing. Took vital signs and reported any abnormalities to the charge nurse. Worked with the residents and their families to provide and get answers to any questions they may have had.
Cashier
Fast Stop Convenience Store
04.2012 - 02.2015
- General Cashier duties, stocked shelves and assisted with inventory control and accepting orders from vendors.
Legal Secretary
Robert Y. Clagett/Maryland Home Title Co.
Upper Marlboro, Md
04.2001 - 04.2012
- In my role as a legal secretary I wore many hats, I was responsible for creating Wills, Deeds and Deeds of Trust as well as Power of Attorney and Accountings for Clients. I filed Deeds with the Land Records of various Counties and worked with the Register of Wills to make sure that Accountings were correct and could be filed.
Education
Notary Public -
Bachelors - Business Administration
Strayer University
Suitland, Md01.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Legacy Assurance Plan
10.2024 - 02.2026
Secretary/Receptionist
Meridian Group of South Florida
10.2020 - 07.2024
Medical Assistant
Antoine I Dakouny, M.D.
01.2019 - 09.2020
Receptionist/Scheduling Assistant
A Better Solution Home Care, Inc.
01.2018 - 04.2019
CNA – Certified Nursing Assistant
Consulate Health Care
03.2015 - 01.2018
Cashier
Fast Stop Convenience Store
04.2012 - 02.2015
Legal Secretary
Robert Y. Clagett/Maryland Home Title Co.
04.2001 - 04.2012
Bachelors - Business Administration
Strayer University