Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Bittinger

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

15
15
years of professional experience

Work History

Customer Service Representative and Collections

Ford Credit
Colorado Springs, CO
02.2003 - 08.2017

Placed outbound calls to collect on past due accounts. Worked with customers to bring account current. Provided ideas to keep account up to date. Took inbound calls from customers , solved problems and keep customers returning to buy Ford.

Education

High School Diploma -

Kaiserslautern American H.S.
Germany
06.1972

Skills

  • Upselling Products and Services
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • De-escalation Techniques
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Responding to Difficult Customers

Timeline

Customer Service Representative and Collections

Ford Credit
02.2003 - 08.2017

High School Diploma -

Kaiserslautern American H.S.

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Pamela Bittinger