Pamela B. McNeil
Jacksonville,FL
Summary
Detail‑oriented professional with experience in healthcare operations, customer service, and financial services. Skilled in reviewing documentation, resolving discrepancies, and maintaining accuracy in fast‑paced, compliance‑driven environments. Strong communicator with proven ability to research issues, identify trends, and collaborate with internal teams. Known for confidentiality, precision, and the ability to learn new processes quickly. Seeking to contribute these strengths to a mission‑driven billing team.
Overview
10
10
years of professional experience
Work History
Hearing Screen Technician
Pediatrix
Jacksonville, FL
10.2022 - Current
- Conduct accurate, protocol‑driven screenings and maintain precise electronic records aligned with hospital and regulatory standards.
- Communicate results clearly and professionally, including sensitive information requiring empathy and discretion.
- Collaborate with nurses and clinical teams to resolve issues, clarify documentation, and ensure efficient workflow.
- Manage high‑volume tasks while maintaining accuracy, organization, and compliance with HIPAA and internal procedures.
- Identify process needs and escalate discrepancies to ensure quality and consistency in daily operations.
Credit Assistant Specialist
Bank of America
Jacksonville, FL
12.2022 - 02.2023
- Reviewed and analyzed customer account data to identify trends, discrepancies, and potential risks.
- Researched and resolved account issues by applying internal policies, compliance rules, and customer‑specific guidelines.
- Entered and maintained confidential financial information with a high level of accuracy and attention to detail.
- Communicated with customers to resolve inquiries and provide clear explanations of account status and next steps.
- Escalated complex cases appropriately while following established procedures.
Teller / Member Service Representative
VyStar Credit Union
Jacksonville, FL
05.2016 - 07.2020
- Processed transactions with accuracy while adhering to financial regulations and internal compliance standards.
- Researched and resolved member inquiries, identifying discrepancies and ensuring timely resolution.
- Maintained detailed documentation and followed standardized procedures to ensure consistency and accuracy.
- Analyzed account activity to identify unusual patterns and mitigate risk.
- Delivered high‑quality customer service through clear verbal and written communication.
Education
Phlebotomy Certification Course -
Florida State College at Jacksonville
04.2022
High School Diploma - undefined
Frank H. Peterson Academies of Technology
Jacksonville, FL06.2012
Skills
- Billing & Documentation Review
- Data Entry & Accuracy
- Research & Error Resolution
- Customer & Provider Communication
- Federal/State Compliance Awareness
- Trend Identification & Issue Analysis
- Confidentiality & HIPAA Standards
- Microsoft Office (Word, Excel, Outlook)
- Multitasking & Time Management
- Team Collaboration & Independent Work
- Strong attention to detail and organizational skills
- Ability to follow established processes and adapt to new protocols
- Comfortable working independently in a remote environment
- Committed to accuracy, efficiency, and team success
Timeline
Credit Assistant Specialist
Bank of America
12.2022 - 02.2023
Hearing Screen Technician
Pediatrix
10.2022 - Current
Teller / Member Service Representative
VyStar Credit Union
05.2016 - 07.2020
High School Diploma - undefined
Frank H. Peterson Academies of Technology
Phlebotomy Certification Course -
Florida State College at Jacksonville