Pamela Borskey
Gonzales,LA
Summary
Efficient Closing Specialist offering many years of hands-on experience facilitating closings and disbursements for governmental project funding. Proficient in gathering closing documentation, reviewing loans for accuracy and interfacing with external and internal clients. Responsive and friendly professional proficient in the Diaster Recovery and Customer Relations. Excellent multitasking, time management and organizational skills.
Overview
14
14
years of professional experience
Work History
Disaster Case Manager
ENDEAVOURS-HURRICAN IDA PROGRAM
Baton Rouge, La, Louisiana
12.2023 - Current
- Succesfully managed cases with applicants to get documents for Hurricane Ida DCM Program.
- Reconciling final claims on behalf of the applicants within the guidelines of the state of Louisiana
- Provided information, program requirements and referrals to various local, state and federal programs that could possibly assist applicants with relief and asistance.
- Assisted applicants with home repairs that were a direct cause from Hurrican IDA.
- Collected documents needed for the program via email, as well as conducting home visits to secure signatures and other documentation needed and then uploaded those documents to files for verification to qualify for the LTRG assistance.
Contact Tracer
HUB Enterprises Inc.
07.2020 - 12.2021
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Developed and implemented opportunities to educate community residents concerning symptoms, infectious periods and treatments.
TAC Coordinator
FLUOR/TRS
02.2019 - 04.2019
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, and telephone calls
- Entered data, generated reports and produced tracking documents.
- Assist FEMA and TAC management with administration and staffing responsibilities
- Develop and maintain work performance, lodging, and daily tracking spreadsheets
- Monitor, maintain and submit time sheets, hour caps and overtime reports
Case Manager
RESTORE LA/PLEXOS GROUP
01.2018 - 04.2018
- Review files to determine eligibility for program funding
- Worked closely with homeowners in obtaining required documents (i.e insurance, utilities, etc)
- Prepared files for second phase processing (grant petition, closing and management)
- Maintained line of communication with homeowners concerning the status of their file and provided resolutions to any obstacles and conflicts that may arise
Case Manager/Assistant Team Leader
THE ROAD HOME PROGRAM/HAMMERMAN & GAINER
06.2010 - 01.2018
- Conducted monthly and quarterly audits to insure all files retained documents required for the program (initial applications, proof of homeownership, power of attorney’s, insurance verification, etc.)
- Maintained a spreadsheet and submitted reports to OCD on audit findings.
- Notified and worked with all Case Managers in document recovery of missed files.
- Fulfilled all subpoena request and tracked receipt and mail out of request.
- Annually purged Ineligible files and packaged them for our storage facility.
- Performed all duties required by state regulations.
Education
Master of Arts - Religious Studies
HOPE BIBLE INSTITUTE
Baton Rouge, LA05.2019
Bachelor of Arts - Theology
HOPE BIBLE INSTITUTE
Baton Rouge, LA04.2016
Skills
- Collateral Value Checks
- Contract Closeouts
- Familiarity with Government Standards
- Digital Applications
- Customer Communication and Conflict Resolution
- Settlement Statements
- Personal Reference Verification
- Customer Accounts Management
- Closing Documentation
- Federal Statutes Compliance
Timeline
Disaster Case Manager
ENDEAVOURS-HURRICAN IDA PROGRAM
12.2023 - Current
Contact Tracer
HUB Enterprises Inc.
07.2020 - 12.2021
TAC Coordinator
FLUOR/TRS
02.2019 - 04.2019
Case Manager
RESTORE LA/PLEXOS GROUP
01.2018 - 04.2018
Case Manager/Assistant Team Leader
THE ROAD HOME PROGRAM/HAMMERMAN & GAINER
06.2010 - 01.2018
Master of Arts - Religious Studies
HOPE BIBLE INSTITUTE
Bachelor of Arts - Theology
HOPE BIBLE INSTITUTE
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