KERRIE L. LINN
Phoenix,AZ
Summary
Demonstrated ability to resolve complex issues, develop winning strategies, build lasting relationships, multitask , meet and exceed customer expectations with a high level of quality and consistency. Proven ability to analyze data and make appropriate decisions while paying close attention to detail. Clear understanding of the risk in today’s market to consistently provide high quality performance . Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
16
16
years of professional experience
Work History
Collections Manager
PowerPay
06.2021 - Current
- Directed collections strategies to enhance recovery rates and minimize delinquencies.
- Implemented process improvements to streamline accounts receivable operations, enhancing efficiency.
- Mentored team members on best practices for customer communication and negotiation techniques.
- Analyzed collection data to identify trends and develop targeted action plans for overdue accounts.
- Collaborated with cross-functional teams to resolve disputes and improve customer satisfaction scores.
- Established performance metrics to evaluate team effectiveness and drive accountability within the department.
- Managed vendor relationships to optimize third-party collection efforts and ensure compliance with regulations.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Analyzed campaign performance data to optimize strategies and improve return on investment.
- Collaborated with cross-functional teams to align campaign objectives with business goals and brand messaging.
- Managed budget allocations for various campaigns, ensuring effective resource utilization and cost control.
- Led training sessions for junior staff on best practices in campaign management and execution techniques.
Funding Coordinator
Global Lending Services LLC
05.2020 - 06.2021
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Set up, stored and updated customer files, department records and regulatory paperwork
- Conducted pre-funding and funding activities for over 1300 monthly applications
Collections Specialist
JP Morgan Chase Bank
01.2010 - 01.2021
- Auto Finance Collections
- Strong knowledge of internal policies and procedures
- Assist with New Hire during training and in production
- Communicate, Coach, Mentor and Lead
- Analyze key performance metrics
- Willing to work issues to conclusion and demonstrate cognitive problem solving skills
- Skip trace for customer and collateral location information
- Responsible for account greater than 90 days past due (typically 50+ accounts monthly)
- Facilitate Team meeting and communications when direct manager is out of office
- Assist with working queues for absent employee’s
- Creating work lists for team / Charge off
- Develop and manage partnerships with vendors and dealerships
- Leverage Dealer Relationship Managers as liaisons with dealerships
- Strong professional communication and interpersonal skills.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
Direct Auto Underwriter
JP Morgan Chase Bank
01.2015 - 01.2016
- Worked with banker support
- Auto Loan Processing
CSG Campaign Manager
JP Morgan Chase Bank, Chase Health Advance
01.2010 - 01.2012
- Jpmchase.taleo.net/careersection/viewAttachedFile.jss?at…portalCode=1&candidateNo=7878934&applicationNo=60901929 5/2/19, 3I23 PM
- Page 1 of 2
- Correspondence/escalations
- Provided excellent leadership skills in coordinating and implementing various projects
- Recruited other employees to increase staff morale
- Avaya CMS Supervisor, RTA, EWFM
- Various daily, weekly and monthly reporting from CSG, Avaya
- Training Attended University of Phoenix for Accounting Selected for Career Development
Education
Associate of Arts - Accounting And Finance
UOP
Phoenix, AZ01-2025
Skills
- Computer Skills
- Risk assessment capabilities
- Past due balance management
- Customer relations
- Goal-oriented focus
- Billing
- Performance metrics monitoring
- Time management mastery
- Advanced computer skills
- Credit analysis proficiency
- Staff training
- Debt recovery expertise
- Policy enforcement
- Conducting investigations
- Conflict resolution techniques
- Monitoring processes
- Financial reporting
- Empathy and tactfulness
- Superior attention to detail
- Microsoft products
- Loan Information Recording
- Financial Data Collection
- Personal Reference Verification
- Processing Funding
- Federal Statutes
- Collateral Value Checks
- Credit Applications
- Lending Software Systems
- Funds Disbursement Application
- Credit Reporting Software
- Government Standards
- Dependable and Responsible
- Teamwork and Collaboration
- Excellent Communication
- Analytical and Critical Thinking
- Problem-Solving
Timeline
Collections Manager
PowerPay
06.2021 - Current
Funding Coordinator
Global Lending Services LLC
05.2020 - 06.2021
Direct Auto Underwriter
JP Morgan Chase Bank
01.2015 - 01.2016
Collections Specialist
JP Morgan Chase Bank
01.2010 - 01.2021
CSG Campaign Manager
JP Morgan Chase Bank, Chase Health Advance
01.2010 - 01.2012
Associate of Arts - Accounting And Finance
UOP