Pamela Bozelle

Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Calculated tenant rent amounts to prepare leases and contracts.
• Tracked and monitored rental payments for 193 clients using Lindsey.
• Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.

• Answered customer questions via telephone, email and live chat services.
• Used persuasive communication strategies to redirect concerns.
• Helped 100+customers every shift with positive attitude and focusing on positive customer experience.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Navigated multiple computer systems and applications to find information
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Processed claim paperwork and followed up on missing information to complete processing in timely manner.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Entered procedure codes and diagnosis codes into medical billing software.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Used Athena to schedule appointments for doctor visits and procedures.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Carried out front office duties utilizing data entry skills in framework of medical database.