Pamela Brown
Hertford,NC
Summary
Telecommunications supervisor with expertise in optimizing operations and enhancing communication. Skilled in problem-solving and managing technical tasks efficiently. Proven leadership in team management, prioritizing calls, and ensuring quality assurance. Seeking to apply skills in data entry and performance evaluations as a customer service representative.
Overview
37
37
years of professional experience
5
5
Certifications
Work History
Emergency Communications Supervisor
Pasquotank-Camden Central Communications Center
Elizabeth City , NC
07.1997 - Current
- Directed team of 5 telecommunications technicians to ensure timely response to all emergency calls.
- Provided technical support in troubleshooting hardware and software issues; instructed team on proper use of voice, radio, and data systems.
- Conducted training sessions for staff members on NC Sheriff Standards, CPR, and Telecommunications.
- Compiled statistical reports such as call volumes and types for the agencies we provided services for.
- Provided user support by diagnosing network and device problems and implementing technical and procedural solutions.
- Ensured compliance with policies set by management and the state.
- Reviewed and processed employee time cards for payroll accuracy.
- Documented personnel performance to support evaluation processes.
Administrative Assistant
Day Reporting Center
Elizabeth City, North Carolina
10.1995 - 07.1997
- Responded promptly to customer requests, ensuring high levels of service.
- Provided comprehensive administrative support, scheduling meetings and preparing agendas.
- Maintained accurate records by taking minutes and managing documentation.
- Procured supplies for two office spaces while ensuring data accuracy in databases.
- Managed staff calendars to optimize appointment scheduling and resource allocation.
- Proofread documents for grammatical accuracy and transcribed correspondence effectively.
- Oversaw office budget, submitting monetary requests to county for operational needs.
Telecommunication Specialist
United States Coast Guard
Honolulu, Hawaii
09.1989 - 08.1995
- Maintained secure workspace for the submission and reception of encrypted documents
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responsible for the delivery of correspondence from various posts to outlying posts in a timely, efficient and secure manner.
- Maintained Top Secret clearance.
- Coordinated supplies and events for over 100 personnel.
Education
Associate of Applied Science - Business Administration
College of The Albemarle
Elizabeth City05-1995
Skills
- Customer service
- Multitasking
- Problem-solving
- Public speaking
- Emergency response procedures
- Adaptability and flexibility
- Team leadership
- Quality assurance
- Call prioritization
- Data entry proficiency
Certification
Sheriff Standards General Instructor Certification
Timeline
Emergency Communications Supervisor
Pasquotank-Camden Central Communications Center
07.1997 - Current
Administrative Assistant
Day Reporting Center
10.1995 - 07.1997
Telecommunication Specialist
United States Coast Guard
09.1989 - 08.1995
Associate of Applied Science - Business Administration
College of The Albemarle