Pamela Bteghriny
Riyadh,Saudi Arabia
Summary
Experienced Operations Manager with a proven track record of driving organizational efficiency and productivity over 16 years in regional communications and media. Expertise in strategic planning, contract negotiation, and talent development, successfully leading a team of 25+. Skilled in streamlining operations, optimizing resources, and implementing company policies to enhance overall efficiency. Accomplished in managing large-scale events and workshops, negotiating contracts, and delivering training programs across multiple countries. Possesses a strong blend of leadership, financial acumen, and operational expertise, complemented by an MBA and a Bachelor of Arts in Business Administration. Proficient in Microsoft Office, event management, consulting, and budgeting. Results-driven professional with a passion for innovation and continuous improvement.
Overview
18
18
years of professional experience
Work History
Office Services Team Leader-Executive Services
Oliver Wyman
Riyadh, Saudi Arabia
01.2022 - Current
- The Office Services TL is responsible for coordinating and overseeing facilities management and office services tasks in Riyadh, as well as providing wider support to the OS IMEA Managers
- Oversee the Office Services functions: Implement new processes & policies, support local OS team members and handle multiple OS-related requests, ensuring coverage is maintained, approve and track attendance
- Support OS Regional Head & UAE OS Manager with recruiting, training of staff, feedback & delivery of performance reviews & development
- Assist in team coverage for the wider OS IMEA team, in coordination with the OS Managers
- Develop key relationships with key stakeholders within Oliver Wyman, MMC businesses and externally with key vendors/service providers
- Contribute to and/or manage local or regional projects - OS/RE related, as well as with an OW wide scope
- Ownership of office configuration and day-to-day operation of the office, providing a safe, clean and secure working environment at all times
- Reception team coordination - meetings/trainings/internal events, set ups and liaising with MMC tech & troubleshooting issues
- Facilities management coordination - maintenance, cleaning, office security, building management/security, printing contracts & troubleshooting issues
- Effective liaising with local building management, contractors, and regulatory agencies
- Local SPOC for BCD coordination, queries and local escalation
- Local SPOC for corporate American Express program - coordination, queries and local escalation
- OS inductions - ensuring information is kept up to date, aligned with the regional OS inductions and delivered effectively
- Maintaining local facilities and RE tracker, ensuring spend aligns with annual budgets provided by regional OS manager
- Oversee health & safety and fire safety & evacuation processes and procedures, adhering to all statutory compliances and MMC guidelines
- Support regional head in the mobilization, delivery and coordination of office projects - renovations, refurbishments, moves & space planning
- Office insurance policies - ensuring insurance policies are maintained
- Escalation point for project related insurance and working with Marsh Insce Hub on project related insurance requests
- Assisting in maintaining all office related documentation is maintained
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- I've been handling 2 hats in an EA role for the Riyadh office leader in addition to the Office Services Team Leader
- I contributed to the whole new office process from day one till the opening ceremony
- Had multiple big events including the global CEO first visit to Riyadh that was a huge success and awarded
- I handle all the office big events and am part of the social club
- I had been recognized for all the activities and for creating a special atmosphere and spirit in the Riyadh office
Freelance Trainer
UNaids -USAids
04.2016 - 10.2024
- Organized Trainings in conjunction with several NGOs, UK Aid, US Aid, Near East Foundation and International Rescue Committee
- Profound knowledge of conducting training workshops on capacity building, women empowerment and customer service
Operations Manager
Quantum Holding
Beirut, Lebanon
01.2008 - 12.2023
- Company Overview: Quantum Communications is a full spectrum strategic Regional Communications and Media Group operating in the Middle East and North Africa
- Instrumental in driving the culture of optimizing/streamlining operations
- Quantum Communications is a full spectrum strategic Regional Communications and Media Group operating in the Middle East and North Africa
Facilities Manager
Quantum Holding
01.2008 - 11.2022
- Played a key role in mitigating costs by whopping 40% right from day 1
- Organized travel platform & facilitated entire process including updating all traveler's data
- Introduced recycling concept and helped recycle 2 tons of plastic per year
- Superintended a dynamic administrative support team of 25+, including the Executive Office of the CEO
- Mentored and developed their competencies, empowered them to achieve maximum level of potential
- Established SOPs for the internal travel desk, office management & facilities departments
- Strategic operational leader, delivering value through rigorous optimization of business processes, enhanced resource allocation and strategic planning
- Developing and implementing company policies to increase organizational operation efficiency
- Advancing strategic plans and objectives set forth by management
- Expert strategic negotiator/influencer, managing the company & CEO real estate contracts
- Handling end-to-end process and closing deals
- Establishing alliances with key suppliers and effectively managing supplier contracts
- Reviewing/negotiating contracts, ensured contracts terms are favorable to all parties
- Collating both technical and fiscal management reports for senior management, sharing critical business insights that impact key decisions
- Developing and conducting trainings for employees
- Building human capital capability, strong talent pools/teams to drive growth, innovation, and continuous improvement
- Influencing change and imposing energy & water saving policy across the office
- Facilitated adoption of a variety of technological processes, innovative concepts enabling saving of the operations budget
Temporary Consultant-Logistic & Administrative
The World Bank
Beirut, Lebanon
01.2007 - 09.2021
- Company Overview: WBG is a family of five international organizations responsible for providing finance and advice to countries for the protection to refugees and rural Lebanese Nationals
- WBG is a family of five international organizations responsible for providing finance and advice to countries for the protection to refugees and rural Lebanese Nationals
Education
MBA -
Corllins University
02.2012
Bachelor of Arts -
Notre Dame University
06.2006
Skills
- Event Management Expert
- Consulting Expert
- Contract Management Expert
- Budgeting Skills Expert
- Negotiation of Contracts
- International Financial Reporting Standards Expert
- Knowledge of Finance Expert
- Accounts Receivable Expert
- Economic Development Expert
- Strategic Management Expert
- Innovation Expert
- Negotiation Skills Expert
- Logistics Operations Expert
- Catering Activities Expert
- Transportation Management Expert
- Commercial Knowledge Expert
- Communication Skills Expert
- Perseverance Expert
- Streamline Expert
- Fiscal Policies Expert
- Resource Allocation Expert
- Business Strategies Expert
- Management of Suppliers Expert
- Office Management Expert
- Real Estate Expert
- Human Capital Expert
- Quantum Communications Expert
- Business Process Improvement Expert
- Training Activities Expert
- Empowerment Skills Expert
- Mentoring Expert
- Operating Budget Expert
- Management of Facilities Expert
- Marketing Expert
- Leadership Expert
- Business Administration Expert
- Business Marketing Expert
- Anti Money Laundering Expert
- Financial Planning Expert
- Conflict Resolution Expert
- Project Management Expert
- Reengineering Expert
- Cost Optimisation Expert
- Customer Service Expert
- Adult Education Expert
- Blended Learning Expert
- Management Development Expert
- Recruitment Expert
- Cooking Skills Expert
- Business Communication Expert
- Knowledge of Advertising Expert
- Media Strategy Expert
- Quantum Expert
- Cultural Activities Expert
- Endearing and Charismatic Expert
- Strategic Thinking Expert
Timeline
Office Services Team Leader-Executive Services
Oliver Wyman
01.2022 - Current
Freelance Trainer
UNaids -USAids
04.2016 - 10.2024
Operations Manager
Quantum Holding
01.2008 - 12.2023
Facilities Manager
Quantum Holding
01.2008 - 11.2022
Temporary Consultant-Logistic & Administrative
The World Bank
01.2007 - 09.2021
MBA -
Corllins University
Bachelor of Arts -
Notre Dame University