Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

PAMELA BUENROSTRO

Atlanta,GA

Summary

Energetic and detail-oriented bilingual Leasing Professional with extensive experience in property management, team leadership, and customer service. Adept at managing high-volume leasing operations, maintaining high occupancy rates, and fostering strong resident relationships. Brings a deep understanding of Fair Housing laws and lease compliance, along with proven success in processing applications, preparing lease files, and coordinating move-ins. Skilled in utilizing strategic sales techniques to effectively present properties and convert leads into long-term residents. Seeking growth opportunities with a forward-thinking property management company that values excellence, dedication, and innovation.

Overview

12
12
years of professional experience

Work History

Leasing Consultant

Trinity Property Consultants
Atlanta , Georgia
06.2021 - Current
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.

Leasing Manager

The Bainbridge Companies
Atlanta, GA
10.2021 - 01.2023
  • Coordinated and supervised daily activities of leasing staff at a 520-unit property, maintaining a minimum occupancy rate of 94%.
  • Trained team members on lead generation, appointment scheduling, prospect follow-ups, property tours, daily property walks, and move-in readiness (make-ready/punch walks).
  • Achieved and maintained a monthly lease renewal rate of 60%+ with rental rate increases averaging 30% over current rates.
  • Represented the community at after-hours marketing and networking events to boost brand presence and leasing performance.
  • Possessed expert knowledge of NAA lease agreements, with the ability to clearly explain terms and conditions to residents.
  • Managed the eviction process when necessary, including preparing legal documents and attending court proceedings.
  • Reviewed rental applications and conducted background and credit checks to ensure qualified tenancy.
  • Resolved resident complaints and service issues promptly, fostering a positive and professional living environment.

Leasing Agent

Trinity Property Consultants
Atlanta, GA
12.2019 - 10.2021
  • Research local market to establish accurate rental rates for the community
  • Advertise the vacancy with various media and promotional avenues
  • Confirm rental application data and personal information for accuracy
  • Negotiate leasing terms
  • Inspection of apartments prior to moving in to maintain company standards
  • Negotiated rental agreements with potential tenants.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Maintained a professional attitude when dealing with difficult situations or customers.
  • Performed administrative duties such as filing paperwork and updating databases.

Lead Hostess

Hudson Grille
Atlanta, GA
09.2014 - 12.2019
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Organized large parties for special events such as birthdays or anniversaries.
  • Maintained accurate records of transactions including cash register tapes and guest checks.
  • Communicated any issues or complaints to management in a timely manner.
  • Provided assistance to other departments during peak hours if needed.
  • Encouraged team members to provide exceptional customer service at all times.
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Resolved customer complaints promptly with tactful diplomacy.

Account Associate

Comcast
Atlanta, GA
08.2015 - 10.2017
  • Maintained accurate records of all transactions within the accounting system software.
  • Managed day-to-day bookkeeping functions such as entering invoices into the system, reconciling bank statements.
  • Assisted in preparing audit schedules for external auditors by providing required documentation.
  • Created invoices for customers based on sales orders received from other departments.
  • Ensured compliance with applicable laws and regulations pertaining to accounts receivable processes.
  • Collaborated closely with internal stakeholders to ensure timely resolution of any issues related to accounts receivable activities.
  • Reconciled vendor accounts against purchase order amounts and processed payments accordingly.

Translator

Sydnor Group, LLC
Atlanta, GA
01.2013 - 04.2015
  • Reviewed source documents prior to translation to ensure clarity and understanding of the content.
  • Collaborated with other translators on complex projects.
  • Provided interpretation services during meetings and conferences.
  • Worked with linguists to ensure that translations were accurate and culturally appropriate.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Interpreted verbal conversations in real time into another language.
  • Delivered translation services to clients.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Assisted non-English speaking clients with communication issues.

Education

High School Diploma -

Riverwood International Charter School
Atlanta, GA
01-2009

Skills

  • Yardi Voyager, CRM, and Onsite
  • NAA lease knowledge
  • MS Office Suite
  • Knowledge of day-to-day and AiRM pricing
  • Resident retention programs
  • Sales and marketing aptitude
  • Telephone and email etiquette
  • Team training and leadership
  • Maintenance knowledge
  • Interior punch specifications
  • High-stress situation management
  • Various PM-specific applications
  • Property management
  • Conflict resolution
  • Tenant relations
  • Lead generation
  • Time management
  • Eviction management
  • Lease administration
  • Regulatory compliance

Hobbies and Interests

Los Niños Primero, 01/01/19   
Collaborate closely with the Family Engagement Coordinator to support and mentor 12 to 15 parents as a “Coach Mom,” fostering stronger connections between families and the school. Serve as a regular Saturday School Volunteer, assisting with early childhood education and parent engagement initiatives.

Timeline

Leasing Manager

The Bainbridge Companies
10.2021 - 01.2023

Leasing Consultant

Trinity Property Consultants
06.2021 - Current

Leasing Agent

Trinity Property Consultants
12.2019 - 10.2021

Account Associate

Comcast
08.2015 - 10.2017

Lead Hostess

Hudson Grille
09.2014 - 12.2019

Translator

Sydnor Group, LLC
01.2013 - 04.2015

High School Diploma -

Riverwood International Charter School

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