Pamela Bufalino

• Maintained knowledge of store promotions and sales to effectively inform customers.
• Organized merchandise displays to maximize visibility and appeal.
• Processed transactions accurately using point-of-sale systems.
• Addressed customer inquiries and concerns promptly, fostering positive relationships.
• Participated in training sessions to develop product knowledge and sales techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Performed cash, card, and check transactions to complete customer purchases.

Started working at Kohls when the store opened. Worked mostly in customer service doing returns and worked in the cash office balancing the registers, balancing the safe and preparing the bank deposit. Open and close the registers and also perform sales.

Work on the floor retiring and making the product look organized.