Pamela Bunch
Oak Ridge,Tennessee
Summary
Customer Service Representative with 10+ years of providing efficient, knowledgeable service to customers. Strong problem solving abilities and resolving issues, helping to create positive customer experiences. A dedicated work history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and and fast-paced settings.
Overview
6
6
years of professional experience
Work History
Owner/Manger
Ridge Runners Bar & Grill
01.2016 - 12.2020
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager
Goodwill Industries
03.2015 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Anderson County High School
Norris, TN06-1984
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Team leadership
- Customer service
- Decision-making
- Teamwork and collaboration
- Attention to detail
- Delegating work
- Staff hiring
Timeline
Owner/Manger
Ridge Runners Bar & Grill
01.2016 - 12.2020
Manager
Goodwill Industries
03.2015 - 12.2016
High School Diploma -
Anderson County High School
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