Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Burdick

Superior,WI

Summary

Dynamic healthcare professional with extensive experience at Essentia Health-St. Mary's Medical Center. Proven problem-solver skilled in patient registration and payment processing. Successfully optimized scheduling workflows, enhancing efficiency and patient satisfaction. Recognized for training new staff and managing high call volumes while maintaining professionalism and accuracy in a fast-paced environment. Acquired a HUC (Health Unit Coordinator) certificate and a Medical Administration degree which were required for the Surgery Scheduling position.

Overview

2017
2017
years of professional experience

Work History

Registration Clerk

Essentia Health-St. Mary's Medical Center
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.

Cardiology Scheduler

Essentia Health-St. Mary's Medical Center
  • Created and maintained clinic staff schedule and booked exam rooms.
  • Assisted in the optimization of clinic workflow processes through careful observation and proactive recommendations for improvement opportunities in scheduling procedures.
  • Balanced multiple priorities simultaneously without compromising on accuracy or professionalism while coordinating complex cardiology appointments.
  • Collaborated closely with physicians to coordinate their availability for consultations, surgeries, and follow-up appointments.

Surgery Scheduler

Essentia Health-St. Mary's Medical Center
03.2000 - 05.2016
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.

Education

General Studies

Superior Senior High School
Superior, WI
1976

Skills

  • Problem-solving
  • Patient registration
  • Payment processing
  • Registration data intake

Timeline

Surgery Scheduler

Essentia Health-St. Mary's Medical Center
03.2000 - 05.2016

Registration Clerk

Essentia Health-St. Mary's Medical Center

Cardiology Scheduler

Essentia Health-St. Mary's Medical Center

General Studies

Superior Senior High School

Similar Profiles

CREATE PROFILE
Pamela Burdick