Work Type
Full TimePart TimeSeasonal WorkLocation Preference
On-SiteRemoteLocation: Branson, MO, USSpringfield, MO
Open to relocation: No
Pamela Butler
Branson,MO
Work Preference
Summary
Store operations professional supporting daily sales flow, inventory control, and customer recovery. Brings the organization needed for Assistant Store Manager work by handling shift closeouts, cash reconciliation, and stock replenishment while balancing 2+ drawers per shift and keeping the floor ready for customers. Adds dependable follow-through on reports, product freshness checks, and steps in to cover 3+ team coverage gaps per week during busy periods.
Overview
17
17
years of professional experience
Work History
Care giver
Matthew Schneider
Springfield, MO
02.2024 - Current
- Greeted customers and answered questions with a friendly, service-focused approach throughout busy store periods.
- Stocked shelves and organized merchandise to keep products accessible and the sales floor presentable.
- Counted cash drawers at shift changes and reported discrepancies according to store procedures.
- Maintained clean checkout and customer areas to support a safe, organized shopping environment.
- Reconciled sales receipts and register totals at closing to support accurate end-of-shift reporting.
- Rotated stock and checked shelves for missing or low items before restocking displays.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support, enhancing overall well-being.
- Coordinated with family members to discuss care progress and adjustments.
- Trained new caregivers in best practices for patient care and safety protocols.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Sales Associate
Kum and Go
Springfield, MO
08.2023 - 03.2024
- Delivered customer service and resolved register issues with professionalism.
- Operated point-of-sale system for cash, card, and lottery transactions.
- Restocked merchandise and maintained organized, shopper-ready sales floor displays.
- Prepared food items following food safety and quality standards.
Sales Associate
Kum and Go
Springfield, MO
08.2022 - 03.2023
- Led sales team in achieving monthly targets through effective training and motivation initiatives.
- Analyzed market trends to develop strategic sales plans, enhancing product positioning and pricing strategies.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing discrepancies.
- Implemented customer relationship management tools to streamline communication and improve client satisfaction rates.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on customer service protocols and sales techniques for consistency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Key Holder
Dollar General
01.2021 - 02.2022
- Great customer. ring purchase. process and of day reports and deposit. recover and stock shelves.
- Weekly PIA report for inventory.
- Set Plano grams and endcap displays.
- Cut end displays.
- Rotate inventory for freshness.
- Quality control for expired products.
Cashier
Wilson's Chuckwagon
06.2020 - 01.2021
- Greet customer upon entry.
- Take food orders.
- Receive payments by cash or credit cards.
- Answer phone take orders for delivery, catering, or pick up.
Secretary/Pastor
East Gate Ministries Inc
10.2013 - 08.2018
- Responsible for scheduling meeting for pastor and for the TV programming.
- File yearly report for the business.
- Type letters for individuals giving donations for tax purposes and correspondence to other organizations.
- Manage books for the business for end of year tax preparing.
Billing Specialist
Cox Health System
03.2017 - 06.2017
- Filed Secondary Insurance claims.
- Sent claims with primary EOB's with medical records when requested.
- Verified insurance coverage from MVA claims, Allocated correct insurance to primary or secondary insurance coverage.
ER Unit Secretary
OCH Hospital
08.2015 - 08.2016
- Check patients in to ER, order and verify labs and other medical tests.
- Print reports and discharge papers.
- Input census nightly for all patients being seen in the ER for corporate and managers.
Senior Tax Prepaper
CK Ventures dba Jackson Hewitt
11.2010 - 04.2016
- Obtain crucial tax info from clients in professional setting.
- Prepare tax returns for hundreds of customers.
- Schedule appointments and recruit new potential clients.
- Work IRS rejects on tax returns.
- Maintain confidential files and records.
Night Auditor
Clarion Hotel by Choice Hotels
08.2014 - 03.2015
- Check guest in to hotel.
- Prepare nightly balance of daily receipts and sales.
- Run batch report and maintain daily sales figures and sales reports for GM and corporate office.
- Process reservations and make changes when necessary.
Reimbursement Specialist/File Auditor
Bach Medical Supply
10.2010 - 12.2012
- Audited files of customers for Durable Medical Equipment.
- Filed claims to Medicare part B for Durable Medical Equipment.
- Called Physicians for chart notes to show Medical necessity.
- Filed Appeals for customers through Medicare for Judge Hearings.
- Collected payments for customers over the phone.
Cashier Team Lead
Shanghai Inn
Springfield, MO
03.2010 - 08.2011
- Supervised cashier shifts, assigned registers, and resolved service issues to maintain smooth front-end operations.
- Trained new cashiers on POS procedures, cash handling, and customer service standards.
- Reconciled cash drawers, identified discrepancies, and corrected register errors promptly.
- Monitored transaction accuracy, voids, refunds, and overrides to protect compliance.
Education
Diploma - Medical
Everest College
Springfield, MOSkills
Cash handling
Inventory control
Merchandising displays
Point of sale systems
Shift scheduling
Customer service
Team supervision
Conflict resolution
Training new staff
Customer issue resolution
Timeline
Care giver
Matthew Schneider
02.2024 - Current
Sales Associate
Kum and Go
08.2023 - 03.2024
Sales Associate
Kum and Go
08.2022 - 03.2023
Key Holder
Dollar General
01.2021 - 02.2022
Cashier
Wilson's Chuckwagon
06.2020 - 01.2021
Billing Specialist
Cox Health System
03.2017 - 06.2017
ER Unit Secretary
OCH Hospital
08.2015 - 08.2016
Night Auditor
Clarion Hotel by Choice Hotels
08.2014 - 03.2015
Secretary/Pastor
East Gate Ministries Inc
10.2013 - 08.2018
Senior Tax Prepaper
CK Ventures dba Jackson Hewitt
11.2010 - 04.2016
Reimbursement Specialist/File Auditor
Bach Medical Supply
10.2010 - 12.2012
Cashier Team Lead
Shanghai Inn
03.2010 - 08.2011
Diploma - Medical
Everest College