Pamela Butler
Loretto
Summary
Billing and coding specialist and receptionist with over 8 years of experience in enhancing operational efficiency and customer satisfaction. Proficient in Microsoft Excel, Word, and medical billing and coding, with a track record of leading teams to success and optimizing workflows. Committed to leveraging strong communication and leadership skills to drive innovation and improve service delivery.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE/ CASHIER
Liquor for less
09.2024 - Current
- Collaborate with teams to enhance customer experience and service efficiency.
- Implement strategies to boost product understanding and customer satisfaction.
- Utilize cross-departmental insights to drive innovative service improvements.
- Analyse customer preferences and market trends to optimize product placement and enhance store merchandise selection
MANAGER
Jay Avatar inc.
01.2017 - 08.2024
- Enhance customer satisfaction, boosting sales by an average of [x]% annually.
- Deepen product knowledge to elevate store experience and customer enjoyment.
- Oversee daily operations and lead a team of over five employees.
- Implement strategies for operational efficiency and team productivity.
- Cultivated a high-performing team environment, implementing best practices that enhanced operational efficiency and staff engagement.
Education
MEDICAL BILLING AND CODING CERTIFICATE - undefined
Devry University-Illinois
Chicago, IL12.2024
Skills
- Customer Service (Experienced), Time Management (Experienced), Computer Literacy (Skillful), Communication (Experienced), Leadership (Experienced), Microsoft Excel (Beginner), Microsoft Word (Beginner), Medical Billing (Beginner), Medical Coding (Beginner), CPT (Beginner), ICD-10 (Beginner)
LANGUAGES
English (Native).
Timeline
CUSTOMER SERVICE/ CASHIER
Liquor for less
09.2024 - Current
MANAGER
Jay Avatar inc.
01.2017 - 08.2024
MEDICAL BILLING AND CODING CERTIFICATE - undefined
Devry University-Illinois