Pamela Campbell
Galveston,TX
Summary
Accomplished in enhancing data entry accuracy and customer service, I bring a proven track record from Cigna Insurance, where I streamlined processes for peak efficiency. Proficient in Microsoft Office and adept at multitasking, my tenure is marked by empathetic client engagement and a keen eye for detail.
Overview
19
19
years of professional experience
Work History
Search Quality Rater
Telus Digital
08.2024 - Current
- Developed strong analytical skills by evaluating content according to established criteria and metrics
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks
- Conducted in-depth analysis of web pages, ranking their content quality and user experience
- Assessed the relevance and accuracy of search engine results based on established guidelines
Data Entry Senior Representative
The Cigna Group
04.2009 - 11.2023
- Demonstrated ability to effectively manage customer inquiries, complaints, and disputes in a timely manner
- Responded to customer inquiries via telephone, email, and in person
- Increased date entry accuracy by implementing a strong quality assurance process
- Streamlined data management process for improved efficiency and productivity
- Excellent customer service skills
- Empathetic and customer focused
- Responsible over our team's Q&A Email Intake
- Handling questions and concerns from customers and fellow colleges
- Optimized existing templates for more efficient data input
- Handled highly sensitive client accounts with care, ensuring all required documentation was processed accurately and securely stored in accordance with company policies
- Completed date entry tasks with accuracy and efficiency
- Entered data into various computer systems accurately
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence
- Successfully transitioned to a remote work environment, maintaining productivity and efficiency over the the last two years of my tenure at Cigna
Manger/ Head Barista
Wild Goose Coffee
04.2006 - 07.2008
- Ensured that all employees followed established guidelines for creating beverages correctly according to company standards
- Initiated creative ideas for enhancing the overall atmosphere of the cafe environment
- Ensured compliance with all health codes and safety regulations in the work area
- Trained all employees
- Assisted in hiring of new employees
- An increase in sales volume
Skills
- Assertiveness
- Customer rapport
- Quality assurance
- Customer support
Timeline
Search Quality Rater
Telus Digital
08.2024 - Current
Data Entry Senior Representative
The Cigna Group
04.2009 - 11.2023
Manger/ Head Barista
Wild Goose Coffee
04.2006 - 07.2008
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Yann LescarbeauYann Lescarbeau
Senior Strategy Manager – Interlock and Growth Office at TELUS & TELUS Digital ExperienceSenior Strategy Manager – Interlock and Growth Office at TELUS & TELUS Digital Experience
Ralphe Julius A. PerairaRalphe Julius A. Peraira
IT Service Desk Analyst L1.5 at TELUS DigitalIT Service Desk Analyst L1.5 at TELUS Digital
WILLIAM D. COLEMANWILLIAM D. COLEMAN
US INTERNET SEARCH RATER at TELUS DigitalUS INTERNET SEARCH RATER at TELUS Digital
Debra Bergland, MSN. RNDebra Bergland, MSN. RN
Manager at Baylor St. Luke's TMCManager at Baylor St. Luke's TMC