PAMELA CARLUCCI
New Fairfield,CT
Summary
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
Personal Banker
Citibank, NA
RIDGEFIELD, CT
12.2019 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Conduct and communicate company goals, business strategies, new initiatives and expectations to all staff daily.
- Overseas branch controls and compliance, to effectively manage risks and ensure positive internal ratings.
- Easily adapt to changes in hardware and operating systems.
- Self learner, self motivated.
Teller
Citibank
Ridgefield, CT
04.2011 - 12.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Managed daily banking operations, including opening and closing of the bank.
- Educated customers on bank products.
- Assisted with training of newly hired tellers on operational processes.
- Resolved customer inquiries and complaints in a professional manner.
Education
Finance
La Guardia Community College
Long Island City, NY12-2008
Skills
- Effective Customer Communication
- Customer Relationship Management
- Opening Accounts
- Opening And Closing Procedures
Accomplishments
Consistently among the top 5 Personal Bankers in the area
Affiliations
- Avid gardner, Naturalist.
- Mother, wife.
References
References available upon request.
Timeline
Personal Banker
Citibank, NA
12.2019 - Current
Teller
Citibank
04.2011 - 12.2019
Finance
La Guardia Community College
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