Pamela Carmosino
Niagara Falls,NY
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
1
1
year of professional experience
Work History
Intern Peer Support Specialist
Senior Community Service Employment Program
Niagara Falls, New York
02.2023 - Current
- Maintain accurate records of all activities performed throughout internship period.
- Display strong telephone etiquette, effectively handling difficult calls.
- Identify needs of customers promptly and efficiently.
- Maintain positive working relationship with fellow staff and management.
- Actively listened and responded empathetically when interacting with clients.
- Monitor client activities in order to assess the effectiveness of treatment plans.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Educate clients on available community resources that could enhance their quality of life.
- Coordinate referrals for additional services as needed based on client needs.
- Assist clients with developing healthy coping skills to manage stressors.
- Instill hope by promoting positive self-disclosure and actively listening to client needs.
- Assist others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Share details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assist clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Refer individuals to outside resources and services for additional support.
Education
Certificate of Completion - Peer Specialist
Academy of Peer Services
New Brunswick, NJ04-2024
Skills
- Clerical Support
- Attention to detail
- Outstanding communication skills
- Administrative support
- Data Evaluation
- Computer Skills
- Client Relationships
- Research and analysis
- Problem-Solving
- Creative and Resourceful
- Interpersonal and Social Skills
- Telephone Etiquette
- Team Collaboration
- Coping skills, CBT, DBT
Affiliations
- I strive to be the best "Gamama" to my 3 grandsons
- Enjoy reading a good novel
- I live my life to the fullest
- Assist in instructing and participating in Tai Chi class
- Love taking road trips on motorcycle
Accomplishments
- Attended and graduated from Continuing Day Treatment (CDT) from 3/2016 until 6/24 during that time received 7 client of quarter rewards
Timeline
Intern Peer Support Specialist
Senior Community Service Employment Program
02.2023 - Current
Certificate of Completion - Peer Specialist
Academy of Peer Services
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