Pamela Carter
Pine Bluff,AR
Summary
Dedicated and adaptable help desk support professional seeking to contribute to an Information Technology team's success. Equipped with customers service skills, strong problem-solving abilities, willingness to learn, and excellent communication skills that provides positive results with enthusiasm.
Overview
5
5
years of professional experience
Work History
Client Delivery Specialist
Acxiom Corporation
07.2007 - 01.2009
- Setup, submitted, and audited jobs according to requirements
- Monitored implementation and ensured accurate completion of data standardization, cleansing and enhancement processes
- Audited data to verify correctness and utilized checklists to fit the appropriate steps as well as followed required quality assurance process guidelines
- Created, reviewed, and/ or maintained process documentation as needed
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Computer Support Specialist
University of Central Arkansas
05.2006 - 07.2007
- Answered, logged, and resolved helpdesk calls
- Occasionally completed and resolved desk side support with technicians
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
Personal Computer / Network Maintenance Technician
Detroit Public Library
10.2003 - 05.2006
- Setup and supported local area network for eight different branches
- Installed, repaired, and maintained maintenance on equipment and systems
- Developed images for public and staff workstations
- Completed and resolved desk side support tickets
- Created policies and procedures for departmental structure
- Provided exceptional customer support by quickly responding to service requests and resolving connectivity issues in a timely manner.
Education
Master of Liberal Studies - Information Security
Eastern Michigan University
Ypsilanti, MIBachelor of Business Administration - Computer Information System
Eastern Michigan University
Ypsilanti, MIMaster of Arts - Teaching Early Childhood Education, P-4
University of Central Arkansas
Conway, ARSkills
- Information Security: Provide federal, stat, and international law to information security; analyze and take informed positions on ethical issues that relate to information collections processing, storage, and transmission; evaluate and write policies, procedures and plans that provide a foundation for a sound information security program
- Applications: MS Office, LBE, Support Magic, Remedy, PCAnyWhere, System Management Server, Livelink, Hyena, Core Dossier, Documentum Desktop Client, MS Project, Telnet, GroupWise, Erwin, Select Enterprise
- Platforms: Windows 2000/NT 4/98/95, Unix 70 (Solaris), VMS/VAX, Novell
- Relational Databases: MS Access, Oracle 73/8i
- Programming Languages: HTML, Visual Basic, MS Visual C 60, PL/SQL, Java, COBOL
- Web Development Tools: MS FrontPage
- Training: Implementing Microsoft Windows 2000 Professional and Server, Citrix MetaFrame and Resource Management Services Administration
- Project/Leadership: Windows 2000 Implementation team leader
Timeline
Client Delivery Specialist
Acxiom Corporation
07.2007 - 01.2009
Computer Support Specialist
University of Central Arkansas
05.2006 - 07.2007
Personal Computer / Network Maintenance Technician
Detroit Public Library
10.2003 - 05.2006
Bachelor of Business Administration - Computer Information System
Eastern Michigan University
Master of Arts - Teaching Early Childhood Education, P-4
University of Central Arkansas
Master of Liberal Studies - Information Security
Eastern Michigan University
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