Pamela Cassise
Bend,OR
Summary
Dynamic professional with a proven track record at Arizona Best Moving, excelling in client interaction and move planning. Skilled in budget management and crew leadership, I successfully optimized workflows, enhancing customer satisfaction and driving operational efficiency. Passionate about delivering exceptional service and fostering strong relationships to achieve outstanding results.
Overview
28
28
years of professional experience
Work History
MOVING MANAGER AND BOOKKEEPER
ARIZONA BEST MOVING
El Mirage, USA
05.2012 - 08.2021
- Planned and executed smooth moves by coordinating planning, scheduling crews, managing inventory, and optimizing routes.
- Led crews, assigned tasks, and ensured seamless workflow.
- Interacted with clients to assess needs and deliver precise move estimates.
- Managed budgets and tracked expenses to maintain financial accuracy.
CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO BANK
Phoenix, USA
06.2000 - 06.2010
- Earned quarterly bonuses through consistent excellence in customer service and banking operations.
- Top 1% of employees for sales and quality assessment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing, support policies, and procedures.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recruited, hired, trained, and coached over thirty staff members on customer service skills, banking knowledge, sales, and operating procedures and policies.
RESTAURANT MANAGER/BARTENDER
FAMOUS SAM’S
Phoenix, USA
04.1993 - 06.2000
- Grew customer base and increased restaurant revenue by 19% through interactive promotions, engaging postings, and contests.
- Correctly calculated inventory and ordered appropriate supplies.
- Continuously evaluated business operations to align workflows effectively for optimal area coverage and customer satisfaction.
- Successfully redesigned existing inventory system, ordering, and food storage practices, resulting in a 6% decrease in food waste and higher net profits.
Education
AA - Paralegal Studies
Lamson College
Phoenix, AZ06.2002
Skills
- Client interaction
- Move planning
- Crew management
- Budget management
- Inventory control
- Customer relationship management
Volunteer Experience
- Alzheimer's Caregiver, Personal family, El Mirage, AZ, 08/01/21, 05/31/23
- The Mirage Resort, El Mirage, AZ, 85385
Timeline
MOVING MANAGER AND BOOKKEEPER
ARIZONA BEST MOVING
05.2012 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO BANK
06.2000 - 06.2010
RESTAURANT MANAGER/BARTENDER
FAMOUS SAM’S
04.1993 - 06.2000
AA - Paralegal Studies
Lamson College