Pamela Centrella
Winsted,CT
Summary
Dynamic bartender known for exceptional customer service and strong multitasking abilities. Skilled in mentoring staff and enhancing guest experiences through personalized interactions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender
Maxamia Ristorante
Avon
01.2009 - 09.2025
- Trained and mentored junior bartenders on service techniques and cocktail preparation.
- Delivered exceptional customer service, enhancing guest experiences through personalized interactions.
- Collaborated with kitchen staff to synchronize food and drink pairings for events and special occasions.
- Developed promotional cocktail specials that increased bar patronage during off-peak times.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Crafted signature cocktails and customized drink menus based on seasonal ingredients.
Head Bartender
Avon Old Farms Hotel
Avon
03.1999 - 12.2008
- Supervised bar operations, ensuring compliance with health and safety standards.
- Developed innovative cocktail recipes, enhancing guest experience and satisfaction.
- Trained and mentored bartending staff on techniques and service excellence.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Implemented efficient workflow processes, improving service speed during peak hours.
- Analyzed customer feedback to refine beverage offerings and enhance overall service quality.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained 20+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
Regional School District #7
Winsted, CTNo Degree -
Northwestern CT Community College
WinstedSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- Changing beer kegs
- Bar equipment use
- Point of sale systems
Certification
Certified in TIPS
Timeline
Bartender
Maxamia Ristorante
01.2009 - 09.2025
Head Bartender
Avon Old Farms Hotel
03.1999 - 12.2008
High School Diploma -
Regional School District #7
No Degree -
Northwestern CT Community College