Open To Work
Pamela Chambers
Corona,CA
Work Preference
Summary
Dedicated Human Resources professional with a strong background in HRIS systems, employee relations, and onboarding. Delivers efficient HR support in fast-paced environments while enhancing operational processes and promoting positive employee experiences through effective communication and problem resolution.
Overview
12
12
years of professional experience
Work History
Specialist, HR Service Center (Remote)
U.S. Bank
Minneapolis, MN
01.2022 - Current
- Utilize Workday Core HCM, Benefits and absence modules to process employee life cycle transactions, including hires, terminations, job changes, and personal data updates, maintaining 99% or more data accuracy and compliance standards.
- Deliver Tier 1 and Tier 2 support through ServiceNow HR Service Delivery, managing 90 and above employee inquiries weekly while consistently achieving 95% or more SLA compliance for response and resolution times.
- Resolve employee inquiries related to Benefits, Payroll, Leave of Absence, Onboarding and HR policies, achieving a 90% above for first contact resolution rate while minimizing escalations.
- Maintain detail and audit ready case documentation in ServiceNow, ensuring transparency, knowledge based alignment, and compliance readiness.
- Monitor key performance metrics including case backlog, resolution time, and customer satisfaction, consistently achieving above average Customer Service Survey scores.
- Identify and Implement process improvements that reduce case resolution time by 10 to 20% enhancing overall HR service efficiency.
- Interpret and communicate HR policies and procedures, ensuring consistent application across the organization.
Onboarding Specialist, HR Shared Services
Rose International (MUFG Union Bank) Remote
Tempe, Arizona
01.2020 - 12.2022
- Ensure new hires are fully authorized and system enabled within Workday before their first day of employment.
- Oversaw completion of new hire paperwork to ensure accuracy and compliance with company policies.
- Collaborated with recruiter coordinators, hiring managers, and talent acquisition to streamline onboarding processes.
- Complete I-9 work authorization verification and compile new hire documents for new hires and contingent workers within the Guardian system.
- Maintain I-9 documents in accordance with federal policy.
- Complete I-9 reverification Section 3 work authorization renewals for employees hired on work Visas.
- Support onboarding processes and Workday, ensuring timely completion of tasks and a seamless experience for new hires.
- Coordinated with internal resources and external vendors to ensure compliance with pre-employment requirements, including background checks and fingerprinting.
Human Resources Specialist
Robert Half (Centene Corporation)
Tempe, AZ
07.2019 - 02.2020
- Coordinated onboarding tasks with new hires, including paperwork, background checks, and drug tests, facilitating smooth transitions.
- Partnered with area managers to plan and coordinate and present onboarding orientation classes for new hires and converted employees.
- Collaborate cross functionally with payroll, benefits, Talent acquisition, and HR business partners to address complex employee issues.
- Reviewed and processed new hire I-9 documents and submitted into E-Verify within required deadlines.
- Prepared and updated employment records for hiring, transfers, promotions, and terminations, maintaining accurate employee data.
- Explained and implemented human resources policies, procedures, laws, and standards to new and existing employees.
- Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
- Detailed job duties and responsibilities to new hires during onboarding sessions.
Recruiter Assistant
Express Employment Professionals (People Ready)
Tempe, AZ
11.2018 - 07.2019
- Partner with Hiring Managers to review job requirements and create job description.
- Job posting management – post positions on ATS, and other locations as outlined via our Recruiting Strategy (Indeed, Craig’s List, LinkedIn, etc.) based on position and location.
- Managed requisitions and postings proactively and timely, ensuring applicant volume and quality met expectations.
- Review and identify applicants and candidates often throughout the day and update the status of those applicants/candidates in the systems.
- Conducted phone screens, documented candidate evaluations, and provided recommendations.
- Oversaw hiring process by coordinating job postings, reviewing resumes, and conducting reference checks.
- Completed pre-employment paperwork to facilitate the background process and drug test within 24 hours of job offer.
- Verify candidates' I-9 documents to include E-Verify to input into system no later than 48 hours of hire.
- Performed HR administrative duties.
Corporate Recruiter
Progrexion (Contract)
Phoenix, AZ
03.2018 - 08.2018
- Lead the Call Center recruiting function and overall process from start to finish.
- Identify quality candidates by conducting telephone and in person interviews to obtain work history, education, training, job skills and culture fit, etc.
- Monitored team performance to ensure hiring targets and quality standards were consistently met.
- Coordinated position requisitions in iCIMS, managing updates and tracking from opening to filling.
- Compose offer letters of employment to new hires.
- Administered background and drug tests for new hires through Accurate Background Screening, liaising with vendor on results and issues.
- Ensure all new hire paperwork is in compliance with company policies.
- Process and submit new hire candidates to E-Verify and process I-9.
Human Resources Coordinator
Robert Half (Centene Corp)
Temp, AZ
03.2017 - 02.2018
- Supported the Human Resources manager and Director with the daily operations of the department.
- Prepare and maintain various reports from related HR or Payroll systems to include expense reports, travel expenses and invoicing in Concur.
- Conduct new hire orientation and manage the new hire onboarding review and submit l-9 documentation.
- Assisted with the performance reviews and termination processes.
- Coordinate with department managers and team leaders to identify current and future hiring needs.
- Communicate effectively with all parties involved and build strong relationships with staffing vendors.
- Managed the recruitment and interview process and scheduled all candidate interviews.
- Schedule and conduct exit interviews as needed.
- Liaison with recruiting agencies to fill vacancies in a timely manner and support hiring processes.
Leave Specialist
Cox Communications (Contract)
Phoenix, AZ
05.2015 - 09.2016
- Coordinated administration of leave of absences for 3,400 employees, managing requests for FMLA, STD, LTD, medical, and personal leave.
- Provided customer service to employees on leaves including educating employees of the process, monitoring the status and responding to inquiries in a timely manner.
- Partnered with Employee Relations and Leaders to ensure most up-to-date information is available and update leave status in PeopleSoft.
- Processed all correspondence, medical documentation, work restrictions and return to work releases.
- Maintained spreadsheets for leave-related data, facilitating efficient retrieval of information and follow-up.
- Received and processed benefit premium payments to ensure continuous benefits during leave period.
- Requested system access to be enabled and disabled in accordance with company IT Access Policy and on-site security.
- Supported HR Administrative Assistant by completing various tasks within the HR department.
HR Administrative Assistant
People Choice Staffing (Southern CA Edison)
Rosemead, CA
04.2014 - 03.2015
- Processed onboarding requests for new employees, including hardware and phone needs.
- Coordinate with various areas of IT to ensure that new employees have the proper equipment ordered and processed requests for system access.
- Oversaw the offboarding of terminated employees and documented the return of equipment to IT.
- Supported HR Supervisors and sales teams by coordinating administrative activities.
- Organized and coordinated Outlook calendars for supervisors' onsite/offsite meetings with vendors and clients.
- Coordinated and approved conference and training room reservations and organized staff meetings and staff lunches.
- Prepared expense reports, coordinated the submission of proposals and tracked sales progress, created and tracked spreadsheets for yearly sales performances, profits and losses.
- Handle discrete information related to employee and other sensitive HR-related matters to ensure confidentiality.
- Processed purchase requests and maintained office and facility supplies for the department.
Skills
- HRIS
- Applicant Tracking Systems
- Workday
- Taleo
- Jobvite
- ICIMS
- Kenexa BrassRing
- ServiceNow
- SAP
- PeopleSoft
- Excel
- Word
- PowerPoint
- Expense Reporting
Timeline
Specialist, HR Service Center (Remote)
U.S. Bank
01.2022 - Current
Onboarding Specialist, HR Shared Services
Rose International (MUFG Union Bank) Remote
01.2020 - 12.2022
Human Resources Specialist
Robert Half (Centene Corporation)
07.2019 - 02.2020
Recruiter Assistant
Express Employment Professionals (People Ready)
11.2018 - 07.2019
Corporate Recruiter
Progrexion (Contract)
03.2018 - 08.2018
Human Resources Coordinator
Robert Half (Centene Corp)
03.2017 - 02.2018
Leave Specialist
Cox Communications (Contract)
05.2015 - 09.2016
HR Administrative Assistant
People Choice Staffing (Southern CA Edison)
04.2014 - 03.2015