Pamela Chope
South Lyon
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Manager
Parkside Cleaners
04.1996 - Current
- Oversaw daily operations to ensure efficiency and quality in garment cleaning processes.
- Trained and mentored staff on best practices for customer service and equipment usage.
- Developed schedules to optimize labor resources while maintaining service standards.
- Opened store for employees.
- Managed vendor relationships to ensure timely supply of materials and competitive pricing negotiations.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Assisted customers with their drop offs and pick ups.
Education
Associate of Science -
Associate of Applied Science -
University of Phoenix
Phoenix, AZ2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Relationship building
- Cross-functional teamwork
- Multitasking Abilities
- Attention to detail
Timeline
Manager
Parkside Cleaners
04.1996 - Current
Associate of Science -
Associate of Applied Science -
University of Phoenix