Pamela Coakley Harold
Boston,MA
Summary
Senior-level business services and operations professional with 10+ years of experience in administrative leadership, financial operations, procurement support, and process improvement.
Knowledgeable and dedicated customer service professional with extensive experience in Transportation, hospitality, and aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative I
MassDOT
01.2023 - Current
- Audit and validate financial transactions including citations and licensing fees
- Support budget-related activities and ensure transaction accuracy
- Interpret regulatory requirements and ensure compliance
- Identify and implement process improvements
Customer Service Representative III
Corning Life Sciences
01.2021 - 01.2023
- Supported order-to-cash processes ensuring billing and pricing accuracy
- Validated transactions for audit readiness and compliance
- Collaborated with finance and supply chain teams
- Maintained ERP system data integrity (SAP, PeopleSoft)
Property Manager
Shirley M. Coakley Trust
01.2016 - 01.2022
- Managed budgeting, expense tracking, and invoice approvals
- Oversaw vendor procurement and contract negotiation
- Developed financial and operational reporting
- Implemented cost control and efficiency improvements
Education
Bachelor of Arts - Political Science
Syracuse University
Skills
- Business Operations & Administrative Management
- Procurement & Vendor Coordination
- Invoice Auditing & Budget Tracking
- Travel & Expense (T&E;) Processes
- SAP, Salesforce, PeopleSoft
- Reporting & Data Analysis
- Process Improvement
- Appointment scheduling
PROCUREMENT & FINANCIAL OPERATIONS EXPERIENCE
- Invoice auditing and expense tracking
- ERP systems (SAP, PeopleSoft)
- Financial reporting and compliance
- Cross-functional collaboration
Languages
Spanish
Professional Working
Timeline
Customer Service Representative I
MassDOT
01.2023 - Current
Customer Service Representative III
Corning Life Sciences
01.2021 - 01.2023
Property Manager
Shirley M. Coakley Trust
01.2016 - 01.2022
Bachelor of Arts - Political Science
Syracuse University