Miranda McBride

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Customer Relationship Management (CRM) system- such as tracking patient inquiries and follow-ups. Managing appointment scheduling and reminders etc.

CRS core responsibilities is a wide range of customer inquiries and issues related to gas and electric services:

• Responding to emergency calls acting as first responders during emergencies such as natural disaster
• Providing National Grid's products and programs referring customers to appropriate department when its needed
• Clerical and Administrative tasks: completing tasks such as email, mail, web chats, and other clerical work.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Negotiated to collect balance in full.
• Processed payments and contracts on accounts.
• Resolved challenging situations with friendly but firm strategies.
• Counseled debtors on payment options and arranged installment agreements.

• Greeting customers and assisting them with shopping needs.
• Providing products information, recommendations, and suggesting complementary items.
• Processing in sales and returns at the point of sales (POS) system.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Folded and arranged merchandise in attractive displays to drive sales.
• Restocking and organizing merchandise on the sales floor, and maintaining visual standards.
• Collaborating with team members to achieve sales goals and create a positive shopping experience.