Ranada White
Tuscaloosa,AL
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults with social, economic, and mental health challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative I
Teleperformance USA
07.2023 - 05.2024
- Respond to an average of 60+ inbound calls, emails, and chats per day, addressing customer inquiries, resolving issues, and providing product information.
- Utilize CRM software to document and track customer interactions, ensuring accurate and up-to-date records.
- Resolve customer complaints efficiently by identifying the root cause and providing appropriate solutions, achieving a 90% resolution rate on first contact.
- Assist customers with account management, billing inquiries, and technical support, ensuring a positive customer experience.
Mental Health Worker Trainee
Taylor Hardin Secure Medical Facility
05.2022 - 07.2022
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries.
- Participated in group activities, helping to facilitate discussions and activities.
- Monitored patient behaviors and progress through observation and documentation, reporting to supervising mental health professionals.
- Provided emotional support and crisis intervention when necessary, ensuring the safety and well-being of patients and staff.
Retail Associate
J&K Discount Beauty Outlet
12.2020 - 08.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked and managed merchandise inventory, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Administrative Intern
CAPS of Tuscaloosa
02.2019 - 04.2020
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Implemented crisis intervention strategies to support clients facing urgent challenges.
- Maintained confidentiality of sensitive information while adhering to legal guidelines and ethical standards.
- Coordinated efficient delivery of services among multiple providers involved in each case plan through clear communication and organization efforts.
Administrative Assistant
Stillman College Work Study
09.2017 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Master of Science - Clinical Mental Health Counseling
Alabam State University
12.2025
Bachelor of Arts with Honors, Psychology -
Stillman College
12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient support
- Conflict de-escalation
- Service planning
- Problem-Solving
- Time Management
- Organizational Skills
- Microsoft Office Proficient
- Direct Patient Care
- Reliability
- Multitasking Abilities
Certification
- Crisis Intervention Prevention (CPI)
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- Mandated Reporter
Timeline
Customer Service Representative I
Teleperformance USA
07.2023 - 05.2024
Mental Health Worker Trainee
Taylor Hardin Secure Medical Facility
05.2022 - 07.2022
Retail Associate
J&K Discount Beauty Outlet
12.2020 - 08.2021
Administrative Intern
CAPS of Tuscaloosa
02.2019 - 04.2020
Administrative Assistant
Stillman College Work Study
09.2017 - 12.2020
Master of Science - Clinical Mental Health Counseling
Alabam State University
Bachelor of Arts with Honors, Psychology -
Stillman College
Similar Profiles
La'Destiny DiamondLa'Destiny Diamond
Technical Support Representative at Teleperformance USATechnical Support Representative at Teleperformance USA
Megan BjorkMegan Bjork
Sales and Customer Support at Teleperformance USASales and Customer Support at Teleperformance USA
Mariela PorterMariela Porter
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Jose Soria MiramontesJose Soria Miramontes
Customer Experience Analyst at Teleperformance USACustomer Experience Analyst at Teleperformance USA
Abigail GalatroAbigail Galatro
Bartender/Server at Texas RoadhouseBartender/Server at Texas Roadhouse