THAO KHUU
Lehigh Acres,FL
Summary
Community-focused professional with 15+ years of experience building loyal client bases, managing business operations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Nails 99 & Spa
01.2021 - Current
- Provided personalized service to meet individual client needs in fast-paced environment.
- Created welcoming and inclusive atmosphere for diverse clients to enhance comfort.
- Fostered client satisfaction and engagement through proactive communication and support.
Real Estate Agent
Independent
01.2012 - Current
- Guided clients through complex decisions, ensuring clarity and support throughout the process.
- Developed trust-based relationships with clients, fostering loyalty and repeat business.
- Communicated community insights to buyers and sellers to enhance informed decision-making.
Property Management Assistant
L&T LLC
04.2024 - 10.2025
- Coordinated with contractors and tenants to ensure efficient property operations.
- Maintained organized property environment to promote tenant comfort and community engagement.
- Assisted residents with inquiries and requests to enhance communication and satisfaction.
Salon Owner
Self-Employed
06.2000 - 09.2020
- Managed full operations including scheduling, finances, and compliance.
- Created and executed local marketing strategies to increase engagement and repeat business.
- Cultivated long-term relationships with diverse clients, enhancing client retention and loyalty.
- Addressed customer feedback and resolved conflicts, leading to improved service quality.
Education
Bachelor of Science - Business Administration
LeMoyne College
Syracuse, NY05-2004
Cosmetology Training and Certification -
Florida Licensed Real Estate Agent -
Skills
- Community engagement & relationship building
- Conflict resolution & problem-solving
- Digital & social communication
- Business operations & administrative management
- Event support & outreach
- Adaptability to change
- Critical thinking
Hobbies and Interests
Interests, Community events, Digital marketing, Arts & design, Travel, Wellness & fitness
Timeline
Property Management Assistant
L&T LLC
04.2024 - 10.2025
Customer Service Specialist
Nails 99 & Spa
01.2021 - Current
Real Estate Agent
Independent
01.2012 - Current
Salon Owner
Self-Employed
06.2000 - 09.2020
Bachelor of Science - Business Administration
LeMoyne College