Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Pamela Contreras

Pamela Contreras

Hialeah,FL

Summary

Hardworking Individual with experience in large-scale casual dining establishments. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful providing fast, high quality customer service guests. Adaptable professional with expertise in personal development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

LR Resturant & Lounge
06.2025 - Current
  • Prepared and served food and beverages to customers.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Answered telephones to take reservations or to-go orders.
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.

Personal Trainer

Self Employed
Miami, Florida
01.2024 - Current

Bartender

Benihana
09.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Bartender/Server

Hiros Japanese
01.2023 - 07.2023
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Worked with TOAST system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Kept bar organized and clean during busy hours.
  • Served high customer volumes during special events, nights and weekends.

Server Assistant

KIKI ON THE RIVER
10.2022 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Suggested wine pairings to go with specific menu items.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Increased sales significantly, by upselling higher-end products to customers.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Collaborated with other staff members to ensure a fast and efficient workflow.

Bartender/Server

Hooters
02.2021 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift preparing cash drawers, and taking inventory.
  • Kept bar presentable and well stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Worked with POS system to place orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored patrons for alcohol intake for appropriate levels and took measures to notice inappropriate behavior.
  • Delivered pick-up and curbside orders to guests. (TO-GO) & (UBER).
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.

Host/Server

Texas Roadhouse
11.2016 - 10.2018
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including host, server and to-go stations.
  • Presented positive first impression of establishment's high standards by delivering exceptional service.

Guest Experience Specialist

Golden Corral Buffet and Grill
10.2016 - 04.2017
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.

Education

High School Diploma -

Premier High School
Palmview, TX
06.2017

Skills

  • Food Service
  • Suggestive Selling
  • Liquor, Beer, and Wine Knowledge
  • POS SYSTEM (ALOHA/TOAST)
  • Cash Handling
  • High-Volume Dining
  • Positive Attitude
  • Communication Skills
  • Leadership and Team Player
  • Fast Learner
  • Bilingual

Certification

ABC BARTENDING

Timeline

Bartender

LR Resturant & Lounge
06.2025 - Current

Personal Trainer

Self Employed
01.2024 - Current

Bartender

Benihana
09.2023 - 01.2024

Bartender/Server

Hiros Japanese
01.2023 - 07.2023

Server Assistant

KIKI ON THE RIVER
10.2022 - 02.2023

Bartender/Server

Hooters
02.2021 - 07.2022

Host/Server

Texas Roadhouse
11.2016 - 10.2018

Guest Experience Specialist

Golden Corral Buffet and Grill
10.2016 - 04.2017

High School Diploma -

Premier High School

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