PAMELA CRUZ
Plano,TX
Summary
Detail-oriented professional with over 15 years of experience in management, operations, and administrative support.Proven ability to coordinate end to end events, manage complex scheduling, and oversee high-volume communications while supporting leadership and client relationships. Known for strong organization, discretion, and ability to thrive in fast-paced environments. Bilingual in English and Spanish, with commitment to contributing to a team and growing long term within an organization.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Mar y Sol Cocina Latina
Dallas, TX
09.2025 - 04.2026
- Oversaw daily business operations for high-volume establishment, enhancing efficiency, consistency, and guest satisfaction.
- Managed, trained, and developed a team of 40+ staff, optimizing scheduling and labor to align with sales volume and maintain target labor costs.
- Resolved escalated guest concerns and implemented service recovery strategies, fostering high retention and safeguarding brand reputation.
- Controlled shift profitability by adjusting staffing, table flow, and service pacing in response to real-time sales and volume.
Event Manager & Client Relations (Hybrid)
Vandelay Hospitality Group
Dallas, TX
11.2022 - 05.2025
- Converted inbound leads into high-value bookings, maintaining a conversion rate of 50-60 % and drove event sales and revenue growth by managing 15- 20 events per month, generating an estimated $80K- $100K in monthly event revenue.
- Designed and launched a structured private events program for a new private room, establishing pricing tiers, packages and service standards that increased booking revenue within the first 6 months.
- Generated repeat business and referrals, with an estimated 40%+ of bookings coming from returning clients or direct referrals.
- Maintained and optimized CRM systems to track leads, booking trends, and revenue performance, improving sales forecasting and response efficiency.
- Collaborated cross-functionally with operations, culinary and leadership teams to execute high-quality events while consistently meeting revenue targets.
Reservation Specialist (Remote)
Drake’s Hollywood
Dallas, TX
12.2021 - 11.2022
- Earned promotion to Private Events Manager within the company based on exceptional administrative performance and leadership potential.
- Managed high-volume inbound communications, handling 100 + guest inquiries with speed, accuracy and professionalism in a fully remote environment.
- Coordinated reservations, special requests and VIP accommodations, ensuring seamless guest experiences and alignment.
- Consistently exceeded response time and service standards by prioritizing tasks and maintaining clear communication across teams.
Maître d & Front of House Manager
Sushi Roku
West Hollywood, CA
08.2018 - 03.2020
- Promoted to management within three months based on performance and leadership.
- Oversaw front of house operations, including reservations, guest flow, and coordination across departments.
- Supported hiring, onboarding, and team training to improve staff performance and retention.
- Managed financial responsibilities including cash handling, nightly reports, and tip distribution with accuracy.
- Handled guest conflicts and concerns and kept positive client relations and high satisfaction ratings.
Administrative Assistant
Raina Belts
Van Nuys, CA
10.2017 - 11.2018
- Coordinated complex calendar management and meeting preparation for CEO, ensuring efficient use of time and resources.
- Acted as a key liaison between executives and retailers, coordinating meetings and maintaining professional communication across all channels.
- Streamlined administrative operations, overseeing invoicing, tracking 75+ monthly orders, and maintaining accurate records across systems.
- Managed inventory of 1000+ products, oversaw order fulfillment and coordinated logistics for wholesale and e-commerce clients.
- Managed company social media and collaborated with influencers and stylists to enhance brand visibility and marketing efforts.
Education
Interior Design
Rocky Mountain College of Art and Design
Denver , COBusiness Administration
Del Mar College
Corpus Christi, TXSkills
- Event Management
- Guest relationship management
- Customer Engagement
- Client management
- Scheduling coordination
- Calendar Management
- Operational Coordination
- Canva Design
- Google Workspace
- Microsoft Office
- Problem Solving
- Service Recovery
- Team Leadership
- Staff development
- Recordkeeping and bookkeeping
Websites
Timeline
Front of House Manager
Mar y Sol Cocina Latina
09.2025 - 04.2026
Event Manager & Client Relations (Hybrid)
Vandelay Hospitality Group
11.2022 - 05.2025
Reservation Specialist (Remote)
Drake’s Hollywood
12.2021 - 11.2022
Maître d & Front of House Manager
Sushi Roku
08.2018 - 03.2020
Administrative Assistant
Raina Belts
10.2017 - 11.2018
Interior Design
Rocky Mountain College of Art and Design
Business Administration
Del Mar College