Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAMELA DEAN

Pflugerville,Tx

Summary

Diligent customer experience professional successful at satisfying different types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

11
11
years of professional experience

Work History

Director of Wellness Operations

Goodside Health
07.2023 - Current
  • Serve as the expert on the company's Well Care and Sports Physical+ Programs
  • Oversee program operations, staffing model, planning, and implementation of over 125 wellness events
  • Using available RCM and operations, developed new strategies for recruiting new districts to the program and creating more efficient operations
  • Develop tracking tools to schedule, plan, and project upcoming events to ensure SDH achieves budget and modeled targets.

Director of SchoolMed Virtual Experience

Goodside Health
10.2019 - 07.2023
  • Oversee school-med implementation, nurse training and telemedicine set up
  • Managed a team of patient service representative that aided in the SchoolMed telehealth visits.
  • Trained and motivated new associates on daily routines to sustain business productivity.
  • Designed, managed and implemented initiatives that focused on customer satisfaction and performance monitoring.

Vice President of Operations

Urgent Care For Kids
06.2016 - 10.2019
  • Collaborated with operational team in creation, roll out and management of new workflows
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Managed our Virtual Experience Specialist, team that worked directly with our telemedicine patient. Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.

Clinic Office Manager

Urgent Care For Kids
03.2014 - 06.2016
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Education

Licensed Vocational Nursing Program -

San Jacinto College of Nursing
Houston, Tx
05.2012

Skills

  • Customer Service
  • Teamwork
  • Adaptability
  • Staff Management
  • Dependable and Responsible
  • Strategic planning

Timeline

Director of Wellness Operations

Goodside Health
07.2023 - Current

Director of SchoolMed Virtual Experience

Goodside Health
10.2019 - 07.2023

Vice President of Operations

Urgent Care For Kids
06.2016 - 10.2019

Clinic Office Manager

Urgent Care For Kids
03.2014 - 06.2016

Licensed Vocational Nursing Program -

San Jacinto College of Nursing
PAMELA DEAN