Pamela DeLotelle
Mentor,OH
Summary
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm Agent
Willoughby, OH
06.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Care Manager
Elder Services of Cape Cod
South Dennis, MA
11.2022 - 11.2023
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Enhanced patient care by developing and implementing individualized care plans.
- Conducted investigations of elder abuse/neglect/exploitation.
- Provided testimony in court.
Case Manager
Coleman Professional Services
Akron, OH
07.2021 - 08.2022
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Social Worker/Child Welfare Supervisor
Portage County JFS
Ravenna, OH
07.2007 - 07.2018
- Updated client documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and implemented individualized treatment plans for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Approved home studies for foster/adoptive homes.
- Conducted investigations of child abuse and/or neglect.
Education
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, OH09-1993
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medical chart documentation
- Program management
- Quality improvement
- Treatment management
- Discharge planning
- Patient & family support
- Care transitions
- In-home care plans
- Client assessment
- Decision-making
- Care delivery
- Patient care assessment
- Patient advocacy
- Staff supervision
- Problem identification
- Performance metrics
Certification
- Life and Health Insurance License - Ohio Department of Insurance.
Licensed Ohio Insurance Agent. Property, Casualty, Life, Health and Accident.
I am an Ohio Licensed Insurance Agent.
Life, Health, Accident, Property and Casualty.
Timeline
Insurance Agent
State Farm Agent
06.2024 - Current
Care Manager
Elder Services of Cape Cod
11.2022 - 11.2023
Case Manager
Coleman Professional Services
07.2021 - 08.2022
Social Worker/Child Welfare Supervisor
Portage County JFS
07.2007 - 07.2018
Bachelor of Arts - Psychology
Cleveland State University