Pamela Denman
Summary
Talented Administrative Assistant with a strong background in organization, planning, and creative time management. Highly motivated in making office run smoothly and efficiently. Customer-focused with eye for detail in communication whether verbally, written, or using today's technology. Detail-oriented professional with extensive experience in patient access, student accounts and administrative support. Proven ability to manage multiple tasks efficiently while providing exceptional student services, patient care and administrative detail. Committed to enhancing operational processes and fostering positive student and patient interactions.
Overview
31
31
years of professional experience
Work History
Medical Coding and Billing Specialist
Madison County Government Health Department
Anderson, Indiana
05.2021 - 06.2025
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Trained new employees on medical coding practices.
- Researched denied claims to determine the cause of denial and corrected errors as needed.
- Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
- Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
- Monitored regulatory updates from Medicare and Medicaid programs as well as private insurers.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Developed policies and procedures related to medical coding processes.
- Adhered to HIPAA regulations when handling confidential patient information.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
Vital Records Clerk
Madison County Government Health Department
Anderson, Indiana
04.2019 - 05.2021
- Scanned and uploaded documents into the database in accordance with established procedures.
- Implemented security protocols to protect confidential information stored in databases.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Updated electronic databases with changes or additions to existing records via court orders.
- Retrieved requested files from archives as needed.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Processed applications for issuing permits for food services, tattoo artists/establishments, public pools, and residential septic systems.
Customer Service Cashier
Kohls Department Store
Anderson, Indiana
10.2018 - 01.2019
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise in jewelry department.
- Verified that all coupons were valid prior to processing them into the system.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided assistance for the holidays.
Patient Financial Counselor
Community Hospital Anderson
Anderson, IN
05.2011 - 04.2018
- Analyzed patient account data and determined payment plans based on individual needs.
- Processed credit card, cash, and check payments accurately and securely.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Counseled patients on financial obligations associated with their medical care.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Identified potential bad debt write-offs by analyzing patient accounts.
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
- Participated in training programs designed to improve customer service skills related to billing processes and insurance navigation.
- Assisted patient with finding ways of making payment and/or applying for financial assistance.
Patient Access Specialist
Community Health Network
Indianapolis, IN
04.2010 - 04.2011
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Maintained accurate records of patient registration information in electronic health record system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed returned mail resolving address discrepancies.
Patient Access Representative
Indiana University Health Ball Memorial Hospital
Muncie, IN
08.2009 - 04.2010
- Created new patient accounts in EMR system for emergency services, outpatient and inpatient services.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
Student Services Coordinator / Building Coordinato
Anderson University RMBA Program / Flagship Center
Anderson, Indiana
04.2007 - 07.2009
- Advised students on college processes, procedures and regulations.
- Provided support to students by responding promptly to inquiries.
- Developed, coordinated and implemented residential Master of Business student handbook.
- Assisted in the development of policies related to student services.
- Implemented new policies and procedures related to building maintenance and operations.
- Ensured that all fire alarm systems were functioning properly and updated regularly.
- Provided assistance during emergencies such as medical incidents or natural disasters.
- Reported maintenance issues, such as broken windows or malfunctioning HVAC systems, to the appropriate personnel.
- Monitored security cameras to detect any suspicious activities in the premises.
Administrative Assistant
Anderson University-School of Theology
Anderson, IN
06.1999 - 04.2007
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the professors and teaching staff, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed syllabi, letters, memos, reports, emails, presentations and other written correspondence as required by professors and teaching staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Personal assistant to associate Dean of the School of Theology maintaining all aspects of his correspondence, course work, and Doctor of Ministry program.
- Led key projects such as the development of the Doctor of Ministries Studies Handbook.
Patient Account Representative
Saint John's Health System
Anderson, Indiana
06.1997 - 06.1999
- Processed payments from patients and maintained accurate records of all transactions.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
Patient Registration Representative
Saint John's Health System
Anderson, Indiana
06.1994 - 06.1997
- Entered patient data into electronic medical record system accurately and efficiently.
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Updated patient information in database regularly to ensure accuracy of records.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Education
Certificate - Medical Coding And Billing
U.S. Career Institute
Fort Collins, CO08-2023
Bachelor of Arts - Organizational Leadership
Anderson University
Anderson, IN08-2009
Skills
- Proficiency in time-management
- Excellent organizational skills
- Attention to detail
- Results-oriented
- Effective communication
- Customer satisfaction
- Medical coding
- Insurance verification
- Claim submission
- Data entry
- Customer / Patient relations
- Records management
Affiliations
Currently my choice is to spend as much time with my grandchildren as possible. God and Family is the most important part of my life.
Previous involvement included Parent Teacher Organization (PTO), Mother's Club, Just Say No Coordinator, Girl Scout Leader, Church Youth Leader and Secretary/Treasurer. Also volunteered with the local Salvation Army and other community organizationsl
Timeline
Medical Coding and Billing Specialist
Madison County Government Health Department
05.2021 - 06.2025
Vital Records Clerk
Madison County Government Health Department
04.2019 - 05.2021
Customer Service Cashier
Kohls Department Store
10.2018 - 01.2019
Patient Financial Counselor
Community Hospital Anderson
05.2011 - 04.2018
Patient Access Specialist
Community Health Network
04.2010 - 04.2011
Patient Access Representative
Indiana University Health Ball Memorial Hospital
08.2009 - 04.2010
Student Services Coordinator / Building Coordinato
Anderson University RMBA Program / Flagship Center
04.2007 - 07.2009
Administrative Assistant
Anderson University-School of Theology
06.1999 - 04.2007
Patient Account Representative
Saint John's Health System
06.1997 - 06.1999
Patient Registration Representative
Saint John's Health System
06.1994 - 06.1997
Certificate - Medical Coding And Billing
U.S. Career Institute
Bachelor of Arts - Organizational Leadership
Anderson University
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