Pamela DeVaughn
Eden,NC
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Rockingham County Nc
Wentworth, NC
03.2022 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Monitored radio communications between field units and dispatchers.
- Maintained records of all calls received including time of call, type of incident reported, location of incident.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Worked closely with supervisors and managers to ensure efficient operations within the communications center.
Education
LPN - Licensed Practical Nurse
Medical Careers Institute
Newport News, VA06-2016
Skills
- Incident documentation
- Information Gathering
- Emergency Management
- Stress Tolerance
- Works Well Under Pressure
- Problem-Solving
- EMS Dispatch
- Information Gathering and Relay
- Emergency Assessment
- Call Management
- Computer Skills
- Emergency Medical Instruction
- Decision-Making
- Active Listening
Certification
- EMD Certificate
- EPD Certificate
- EFD Certificate
- DCI Certified
Timeline
911 Public Safety Telecommunicator
Rockingham County Nc
03.2022 - Current
LPN - Licensed Practical Nurse
Medical Careers Institute
- EMD Certificate
- EPD Certificate
- EFD Certificate
- DCI Certified
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