Bilingual professional with a background in customer service and administrative support. Known for problem-solving skills and commitment to client satisfaction, contributing to enhanced communication and efficient case management.
Overview
5
5
years of professional experience
Work History
Paralegal
Parra Klein LLC
Elmwood Park
07.2025 - Current
Assisted attorneys with drafting legal documents and correspondence.
Communicated with clients to gather necessary information for cases.
Organized and maintained case files for easy access and reference.
DOT Administrator
Seabra Group
Newark
06.2024 - 06.2025
Managed daily office operations and ensured smooth workflow.
Maintained and organized electronic and physical filing systems.
Facilitated communication between departments to enhance collaboration.
Implemented office procedures to streamline administrative tasks effectively.
Performed data entry tasks into computer databases from paper documents.
Customer Service Representative
Walmart
Kearny
02.2021 - 10.2024
Assisted customers with inquiries and product selection.
Resolved customer complaints and issues effectively.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Teacher
Storyhall Daycare
Newark
08.2020 - 12.2020
Assisted educators in implementing daily lesson plans and activities.
Supervised children during playtime to ensure safety and engagement.
Organized classroom materials and maintained a clean learning environment.
Education
Bachelor of Arts - Political Science
Seton Hall University
South Orange, NJ
05-2024
High School Diploma -
East Side High School
Newark, NJ
06-2020
Skills
Data entry
Problem solving
Proficient in MS office
Administrative support
Bilingual – English, Spanish
QuickBooks
Affiliations
New Jersey Law and Education Empowerment Project (NJLEEP): 2016 -2020