Pamela Donnelly
Amherst
Summary
Resourceful professional with extensive background in customer service and aircraft operations. Demonstrates exceptional training capabilities and a strong focus on time-sensitive logistics, enhancing operational efficiency and client satisfaction.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Training Specialist
Lorien Global
Cleveland
03.2025 - 05.2026
- Traveled to hub airports to ensure station trainers adhered to Standard Operating Procedures.
- Mentored new personnel hired to fulfill various roles.
- Identified employees with specific skills to recommend for promotions or raises, supporting internal advancement.
Chauffeur
American Limosine
Cleveland
05.2024 - 05.2026
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Maintained vehicle cleanliness and upkeep to enhance client comfort during travel.
- Monitored traffic patterns to optimize travel routes and reduce delays.
- Monitored traffic patterns to optimize travel routes, ensuring timely arrivals for clients.
- Communicated effectively with clients to confirm schedules and address concerns.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Managed unexpected situations, such as road closures or accidents, by swiftly finding alternative routes while prioritizing client safety and satisfaction.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Delivery Driver
RAD Shipping/Amazon
Cleveland
04.2021 - 05.2023
- Delivered packages to customers promptly.
- Utilized GPS for navigation on routes.
- Practiced safe driving techniques during transportation.
- Adhered to safety precautions in the workplace.
Customer Service Agent
United Airlines (United / Continental Holdings)
Cleveland
11.1996 - 08.2022
- Led loading and unloading operations for commercial aircraft, ensuring timely and efficient turnaround.
- Developed and delivered training to new employees on baggage scanning, safety protocols, proper lifting techniques, and organizational strategies.
- Developed expertise in recalling three-letter city codes through regular practice.
- Spearheaded the loading and unloading of commercial aircraft.
- Created and facilitated training for new employees on baggage scanning, safety protocols, lifting techniques, and organizational strategies to enhance team performance.
- Acquired and maintained proficiency in recalling hundreds of three-letter city codes.
- Chosen for New Uniform Committee during United/Continental merger to contribute to cohesive brand integration.
Education
Certificate of Completion - Medical Coding / Physician Office Program
Lorain County Community College
Lorain05-2019
Certificate of Completion - Health Sciences
CCC
Parma, OH03-1999
Skills
- Instructional design
- Training facilitation
- Curriculum development
- Training development
- CRM expertise
- Problem resolution
- Effective communication
- Customer service
- Customer focus
- Follow-up management
- Dependability
- Self-motivated
Certification
Medical Coding / Physician Office Program, Lorain County Community College
Hobbies and Interests
- Working out
- Dog walking
- Staying active
Timeline
Training Specialist
Lorien Global
03.2025 - 05.2026
Chauffeur
American Limosine
05.2024 - 05.2026
Delivery Driver
RAD Shipping/Amazon
04.2021 - 05.2023
Customer Service Agent
United Airlines (United / Continental Holdings)
11.1996 - 08.2022
Certificate of Completion - Medical Coding / Physician Office Program
Lorain County Community College
Certificate of Completion - Health Sciences
CCC