Pamela Duffney
Troy,NY
Summary
Proactive manager with 20 years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Overview
31
31
years of professional experience
Work History
Coordinator
Albany Medical Center Hospital
Albany, NY
05.2022 - 09.2023
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns
Administrate Assistant
Albany Medical Center Hospital
Albany, NY
09.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bakery Manager
Walmart
Troy, NY
03.2018 - 06.2020
- Guaranteed all baked goods were cooked according to customers tastes and needs
- Maintained and controlled inventory of baked goods
- Maintained cleanliness and hygiene in bakery premises
- Cleaned and maintained kitchen equipment and oven
- Replenished and rotated food items, following correct food cooling and storage procedures
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Managed inventory, labor, expenses and other operational processes
Telephone Operator
Broadleaf Inc.
Albany, NY
08.2017 - 02.2018
- Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call
- Researched issues and took appropriate action to ensure speedy resolution
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Assistant Store Manager
Mcdonalds
Waterford, NY
09.2007 - 02.2017
- Assisted team members with delivering friendly, knowledgeable service by applying efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Onboarded new employees, including training, mentoring and new hire documentation
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Answered questions about store policies and concerns to support positive customer experiences
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Managed scheduling for store shifts to accomplish proper staffing at all times
Co-Store Manager
Wendy's Co
Troy, NY
12.2003 - 09.2006
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Performed forecasting to identify necessary changes for supply chain business
- Designed modern employee recognition program which boosted productivity and improved morale
- Maintained store equipment, including computers, printers and fax machines
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Evaluated employee performance on 60 day basis and conveyed constructive feedback to improve skills
Assistant Store Manager
Burger King
Clifton Park, NY
08.2000 - 12.2003
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Keyboard Specialist
New York State Tax&Finance
Albany, NY
12.1992 - 08.1993
- I imputed tax return documents in the computer
Education
High School Diploma - undefined
Stillwater Central School
Stillwater, NY06.1992
Skills
- Staff management
- Order management
- POS systems operations
- Customer relations
- Staff supervision
- Staff scheduling
- Cost control
- Sales growth
- Customer experience
Timeline
Administrate Assistant
Albany Medical Center Hospital
09.2022 - 03.2023
Coordinator
Albany Medical Center Hospital
05.2022 - 09.2023
Bakery Manager
Walmart
03.2018 - 06.2020
Telephone Operator
Broadleaf Inc.
08.2017 - 02.2018
Assistant Store Manager
Mcdonalds
09.2007 - 02.2017
Co-Store Manager
Wendy's Co
12.2003 - 09.2006
Assistant Store Manager
Burger King
08.2000 - 12.2003
Keyboard Specialist
New York State Tax&Finance
12.1992 - 08.1993
High School Diploma - undefined
Stillwater Central School