Pamela Duran
San Antonio,Tx
Summary
Experienced Sales Representative with 18+ years of experience specializing in client engagement and sales strategy, with strong history of exceeding quotas and driving territory growth. Expertise in conducting product presentations and collaborating with internal teams to deliver tailored solutions that meet client needs and enhance satisfaction.
Overview
18
18
years of professional experience
Work History
Physician Account Executive
Quest Diagnostics
San Antonio, TX
05.2022 - Current
- Developed strategic relationships with healthcare providers to enhance diagnostic service offerings.
- Analyzed market trends to identify growth opportunities for physician partnerships and account expansion.
- Delivered tailored presentations to medical professionals, effectively communicating value of Quest Diagnostics services.
- Developed strong relationships with key accounts, enhancing customer satisfaction and loyalty.
- Identified key decision makers within target accounts and developed plans for engagement.
- Developed and significantly grew assigned territory
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Account Service Representative
Clinical Pathology Laboratories
San Antonio, Tx
02.2008 - 04.2022
- Develops and implements sales plans to target accounts for growth in line with regional market strategy
- Manages account inquiries to minimize account attrition and negative volume variance
- Prospects new business opportunities and evaluates potential growth opportunities of existing clients
- Analyzes targeted accounts and develops recommendations to acquire their business through information collection, marketing initiatives, and sales calls
- Educates customers on all new products and services
- Develops and maintains knowledge of tests and services provided by competitors and utilize this information to solidify or enhance market position
- Field visits clients and potential clients to evaluate needs or promote product and services
- Establishes, develops, and maintains positive business and client relationships
- Travels extensively in assigned territory to develop and maintain client relationships
- Manages client invoices and ensures accounts are current
- Resolves client issues quickly and efficiently within company guidelines
- Works with clients closely to ensure accurate and timely billing and collections
- Meets and exceeds monthly quotas
Education
Diploma -
Robert E. Lee High School
San Antonio, Tx01-1998
Billing and Coding Degree - undefined
Academy of Healthcare Professions
San Antonio, Tx01-2007
Skills
- Excels at prospecting, generating leads and closing deals
- Initiate contact with potential offices to generate and qualify leads, promote the companies products and services, and identify sales opportunities
- Superior communicator able to effectively interact with doctors and staff regarding products and services
- Excellent ability to act under pressure and make quick and appropriate decisions for optimal results
- Pipeline management
- Incredibly resourceful problem solver who thrives in a fast-paced environment
- Superior ability to act under pressure, deadlines, and account confines with positive results
- Excellent ability to make appropriate decisions for optimal results based on knowledge and analysis
- Presidents Club award winner
Timeline
Physician Account Executive
Quest Diagnostics
05.2022 - Current
Account Service Representative
Clinical Pathology Laboratories
02.2008 - 04.2022
Billing and Coding Degree - undefined
Academy of Healthcare Professions
Diploma -
Robert E. Lee High School