PAMELA D. VARGAS
Granada Hills,CA
Summary
Administrative and healthcare operations professional specializing in personal injury case coordination. Expertise in managing referrals, patient intake, treatment coordination, and billing, ensuring effective communication among patients, attorneys, and medical providers while maintaining accurate documentation throughout the process.
Overview
15
15
years of professional experience
Work History
Front Office Manager / Lead Personal Injury Coordinator
BIONIC ORTHOPEDIC INSTITUTE
Encino, CA
06.2023 - Current
- Manage personal injury referrals received from attorneys, conduct patient intake, and establish patient charts and case documentation.
- Coordinate directly with patients, attorneys, physicians, and medical providers throughout treatment and serve as a primary point of contact for case-related communication.
- Obtain and maintain signed medical liens and manage medical records throughout the patient's treatment.
- Schedule appointments, track treatment plans and visits, coordinate physician recommendations, and monitor overall case status.
- Assist with identifying and coordinating medical providers based on treatment recommendations and patient needs.
- Prepare and distribute medical records, treatment notes, bills, and recommendations to attorneys.
- Prepare patient bills and invoices and maintain organized documentation for attorney and case-related needs.
- Coordinate deposition logistics, including scheduling depositions and preparing related invoices.
- Oversee front-office operations, scheduling, workflow coordination, staff supervision, and annual CAALA event logistics.
Reception Teacher / Director of Early Years
GREEN STONE INTERNATIONAL SCHOOL
Madrid
09.2019 - 10.2022
- Developed engaging lesson plans to enhance student learning experiences.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to create interdisciplinary curriculum projects.
- Supervised early education staff, ensuring effective program operations and a supportive learning environment.
- Managed administrative functions including reporting, documentation, student records, budgeting, and financial tasks to maintain operational efficiency.
Office Manager
NORTHRIDGE FAMILY DENTAL
Northridge, CA
07.2011 - 01.2019
- Oversaw daily office operations and administrative activities to ensure smooth workflow.
- Supervised staff and conducted performance reviews to enhance team performance and development.
- Processed insurance claims and facilitated insurance-related administrative functions to support claim resolution.
Education
Bachelor of Science - Business Administration, Management & Human Resources
CALIFORNIA LUTHERAN UNIVERSITY
Thousand Oaks, CASkills
- Personal injury case coordination
- Attorney-client communication
- Patient intake setup
- Treatment coordination
- Claims processing
- Billing preparation
- Records management
- Deposition management
- Status tracking
- Provider coordination
- Appointment scheduling
- Operations management
- Staff leadership
- Relationship management
- Case strategies
- Case strategies
Personal Information
Title: Personal Injury Coordinator | Healthcare Administration | Office Operations
ADDITIONAL VALUE
Bilingual Spanish speaker with extensive experience coordinating across patients, attorneys, physicians, medical providers, staff, and other stakeholders. Strong organization, follow-through, documentation, and communication skills.
Custom
References available upon request
Timeline
Front Office Manager / Lead Personal Injury Coordinator
BIONIC ORTHOPEDIC INSTITUTE
06.2023 - Current
Reception Teacher / Director of Early Years
GREEN STONE INTERNATIONAL SCHOOL
09.2019 - 10.2022
Office Manager
NORTHRIDGE FAMILY DENTAL
07.2011 - 01.2019
Bachelor of Science - Business Administration, Management & Human Resources
CALIFORNIA LUTHERAN UNIVERSITY