Pamela Elizondo
San Antonio,TX
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
17
17
years of professional experience
Work History
Front Desk Supervisor
Laredo Digestive Health Center
04.2009 - 02.2023
- Provided employees with guidance and assisted in resolving customer complaints.
- Made sure staff was trained, know appropriate procedures and understand the organization's policies.
- Checked in and pre-screened patients prior to colonoscopy/endoscopy exams.
- Checked patient insurance, demographic, and health history to keep information current.
- Related all pertinent information to Nurse Administrator and Physicians.
- Obtained payments and created payment plans for patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks, knowledge of I-CD 10 and CPT coding.
- Center was kept up to date with all Medicare guidelines and changes
- Participated in all AAAHC, Medicare, Medicaid and State Board of Pharmacy surveys.
- Assisted with monthly, quarterly and yearly Q&A's
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Ordered supplies and kept check on inventory levels.
Supervisor
Dr. Arie Salzman MD PA
12.2005 - 04.2009
- Assisted in checking in and out patient visits.
- Verified insurance benefits.
- Responsible for billing, pre-certification and scheduling of surgery and outbound referrals.
- Handled all legal medical record requests.
- Created schedules
Education
GED -
Laredo Community College
Laredo, TX12.2001
Skills
- Effective communication
- Conflict resolution
- Strong leadership
- Critical thinking
- Time management
- Priority management
- Diversity awareness
- Problem solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Supervisor
Laredo Digestive Health Center
04.2009 - 02.2023
Supervisor
Dr. Arie Salzman MD PA
12.2005 - 04.2009
GED -
Laredo Community College
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