Pamela Esparza
Chantilly,VA
Summary
Dynamic Portfolio & Business Analyst at Mystek Systems, INC, adept in project management and risk management. Successfully enhanced program resilience through effective stakeholder communication and data analysis, saving over $200k in labor costs. Proven ability to manage vendor relationships and optimize workflows, driving impactful results in high-stakes environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Portfolio & Business Analyst III, Industry Partner Access Program Management Office (SETA)
Mystek Systems, INC
Chantilly, VA
01.2024 - Current
- Analyzed RMFs and collaborated with stakeholders to ensure timely updates of information.
- Assessed RMFs to accurately depict current vulnerability status.
- Oversaw program management, reviewing vendor designs, identifying requirements, and reporting project status.
- Monitored project schedules, assisted in executive briefings, and facilitated stakeholder communication.
- Developed standardized services and managed risks to enhance program resilience.
- Reviewed vendor designs at all phases to ensure adherence to specifications and requirements.
- Identified and managed system CONOPS based on SME inputs, communicating effectively with vendors.
- Reported project status and risks to stakeholders, maintaining transparency throughout processes.
Enterprise IT Maintenance Planner/Scheduler Business Systems Analysis T2
CACI International INC
03.2022 - 01.2024
- Experience working in a Maintenance Planning Cell for a classified government customer assisting and supporting CWAN providers by analyzing and approving the scheduling and enabling classified installation activities in secure datacenters
- As part of a team of four, single-handedly delivered 60% of the weekly workload on time and under 30% of budget saving the company over $200k in labor cost
- Endorsed the scheduled upkeep that influences the Enterprise, ensuring it aligns with customer benchmarks
- By sanctioning all categories of maintenance documented by the technicians, acquired comprehensive understanding of the processes they employ
- Maintenance approvals were granted concerning the construction of the Data Center, implementation of Security Patches, and restoration of communication channels to accumulate mission-critical data
- Liaised with various stakeholders to raise awareness of any significant maintenance and implementation activities
- Engaged and communicated with a diverse array of stakeholders across the enterprise and on a global scale to amass necessary information and to mitigate impacts
- Requested alternative routes and formulated contingency plans to ensure smooth operations
- Engaged directly with customers to resolve situations to their satisfaction, ensuring they were content with the outcomes
- This direct communication facilitated swift resolution of issues and enhanced customer satisfaction
- Executed a broad range of tasks, swiftly shifted focus, and adapted to fulfill mission objectives
- Engaged in product development and/or supply chain/manufacturing
- Assisted in scheduling and approving maintenance activities, including security patches
- Undertook Quality Control and de-confliction
- Regularly delivered effective briefings/meetings with various stakeholders, including high-level decision-makers
- Coordinated and scheduled network maintenance activities to enhance and improve enterprise-wide network operations
- Planned and scheduled maintenance lockdown periods (major and minor)
- Analyzed COMM Infrastructure pathways using defined maps
- Rejected maintenance requests that did not align with established standards
- Kept stakeholders informed of abnormal or critical situations requiring maintenance
- Communicated complex technical requirements to non-technical personnel; prepared and presented briefings to senior management officials on complex/controversial issues and enterprise-wide projects
- Isolated and defined unprecedented conditions, planned and developed solutions for critical problems
- Applied life cycle management concepts, such as planning, developing, implementing, operating, and maintaining information systems
- Developed daily reports, updated data, or researched data and application issues to support daily operations, enhancements, and maintenance activities
Protocol Officer
Tenica Global Solution
Springfield, VA
07.2021 - 03.2022
- Protocol Officer for customer site supporting requirements for the front office and Chief of Cite
- Supporting multiple visits and events
- Coordinated and executed daily protocol requirements across the agency to include introducing weekly input to geographical operational reports (e.g., distinguished, and international visits)
- Provided general protocol office support: developed briefings, coordinated conferences, meetings, ceremonies, and social functions involving federal and state legislative delegations, general officers/flag officers of the United States and foreign nations' military and other civilian high-ranking officials
- Provided event support - advised the customer on military customs and courtesies per the Military Services Regulations, traditional and formal diplomatic customs, courtesies, and etiquette for both foreign and domestic visiting dignitaries
- Planned, coordinated, and executed administrative and logistical support for a wide variety of official and social functions including event agenda, invitations, rendering of honors, flag displays, receptions, receiving lines, planning packages, escort duties, etc
- Distinguished visitor support to Flag Officers/General Officers, members of the Senior Executive Service, Program Executives/Directors, and foreign dignitaries
- Coordinated visits to include preliminary arrangements, prepared visitor agendas, monitored, and updated itineraries, and prepared support arrangements
Jewelry Consultant/Customer Service Support Specialist
Kay Jewelers
Springfield, VA
09.2015 - 11.2021
- Jewelry Consultant support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity
- Supports the creation of a Customer First culture by taking ownership and control of the day-to-day customer traffic, line queue, and administrative duties of the store to achieve and maintain the highest level of efficiency, safety, and security
- Provided support to a 6-person sales team and a diamond showroom, ensuring smooth operations and customer satisfaction
- Proactively prospected for new business opportunities by completing over 50 cold calls per day and pursuing leads to maintain a robust pipeline
- Generated comprehensive monthly financial reports and conducted comparative analysis with previous years and months to track performance trends
- Engaged customers in meaningful conversations to understand their needs and desires, effectively presenting merchandise and sharing detailed information regarding the features and benefits of products
- Provided administrative support, including scheduling, document filing, and phone call management
- Regularly briefed all levels of management on key updates and issues
- Drafted and distributed promotional emails, inviting clientele to special events such as diamond shows and jewelry showrooms, thereby enhancing customer engagement and loyalty
- Coordinated meetings and appointments with customers, ensuring effective time management and customer service
Security Monitor
New Age Sys
Springfield, VA
09.2020 - 07.2021
- Guaranteed offices in sensitive areas were properly secured and gave occupants prior notification of entry to prevent the unauthorized disclosure of sensitive information
- Physically accompanied and monitored all un-cleared personnel entering and collaborating within facilities
- Assured un-cleared personnel remained in compliance with local, military base, and security requirements
- Maintained various daily logs for a variety of administrative functions associated with document control
- Carried out high-quality security survey work and administrative duties with little oversight
- Managed daily tasks consistently and went beyond requirements to support business targets
- Handled confidential material and communicated with various levels of management, established priorities, and worked independently
- Reviewed activities regularly to identify opportunities for improvement and presented solutions
- Disseminated written findings and assessments via standardized reporting methods to internal supervisors and external partners
Security Specialist
Target
Springfield, VA
01.2020 - 11.2020
- Assisted in conducting internal and external investigations, including taking testimony and preparing comprehensive narrative reports of investigations
- Rapidly adapted to new information, sudden changes, or unexpected obstacles
- Aggregated data to identify information discrepancies or derogatory reporting
- Prioritized casework and assignments while meeting strict, and often overlapping, deadlines
- Improved assistance in the Physical Security, Personnel Security, and Industrial Security of the Target facility
- Performed various other clerical tasks such as filing, preparing outgoing mail, purchase orders, and auditing
- Educated new customer service representatives on best practices, coached new hires through their first calls and acted as team mentor
- Processed, verified, and maintained documentation relating to personnel activities such as training to benefit the team
- Interpersonal skills were applied
- Assisted in the development of the Annual Operating Plan and accomplishment of area goals within the plan
- Extensive experience in analysis and risk managing techniques
- Demonstrated effective risk-work security recommendations to managers and supervisors in support of secured building
Education
Bachelor of Science - Criminal Justice
ECPI University
Manassas, VA06.2018
Skills
- Project management
- Risk management
- Data analysis
- Stakeholder communication
- Requirements gathering
- Vendor management
- Time management abilities
- Business tracking
- Tableau expertise
- Problem-solving abilities
- Search engine optimization
- Workflow optimization
- SQL proficiency
Certification
- Security Clearance, Top Secret SCI /CI Poly
- CompTIA Security +
- PMP Training completion Certificate, pending PMP test
- Protocol Officer, Protocol School of Washington
Timeline
Portfolio & Business Analyst III, Industry Partner Access Program Management Office (SETA)
Mystek Systems, INC
01.2024 - Current
Enterprise IT Maintenance Planner/Scheduler Business Systems Analysis T2
CACI International INC
03.2022 - 01.2024
Protocol Officer
Tenica Global Solution
07.2021 - 03.2022
Security Monitor
New Age Sys
09.2020 - 07.2021
Security Specialist
Target
01.2020 - 11.2020
Jewelry Consultant/Customer Service Support Specialist
Kay Jewelers
09.2015 - 11.2021
Bachelor of Science - Criminal Justice
ECPI University
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