Pamela Ferreira
Warren,RI
Summary
Dynamic and adaptable purchasing professional with a proven track record in inventory control and leadership. Expertise in demand forecasting, vendor management, and contract negotiation effectively streamlines procurement operations while ensuring timely delivery of goods. Committed to enhancing organizational efficiency and contributing to the company's bottom line through strategic sourcing initiatives. Strong willingness to travel and flexibility in scheduling support the ability to meet diverse business needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Logistics, Purchasing, Inventory Control
Fillon Technologies
East Providence , RI
02.2018 - Current
- Responsible for supply chain management of North American subsidiary.
- Collaborate with all departments to deliver on the needs of the company.
- Maintains a forecast that is provided by our customers.
- Uses the forecast to plan and schedule, from procurement to shipping goods and tracking.
- Ensures daily communication with customers during the entire process and handles any escalations that arise, providing excellent customer service to ensure retention.
- Meets with vendors and carriers and negotiate pricing on contracts.
- Provides analytical reporting to each department to advise on sales, inventory levels and cost analyses.
- Conducted cost and time estimates.
Member Relations
AAA
04.2017 - 01.2018
- Acted as a liaison between members, contract station, and Automotive Services in resolving complaints.
- Maintained accurate logs of workflow, records of member complaints, and station complaint book.
- Responsible for training of new hires within the department.
- Managed approximately 80 incoming calls, emails per day from customers.
- Conducted thorough research to identify and resolve issues affecting member relations effectively.
CSR
Dean Warehouse
Warwick, Rhode Island
02.2017 - 04.2017
- Provided exceptional customer service to customers by communicating with them via telephone or email.
- Processed orders and requests by organizing workflow to meet the customer’s timeframe, ensuring compliance with FDA approvals and inspection and any required paperwork for overseas shipments.
- Managed approximately 100 incoming calls and emails a day.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Warehouse Operations Supervisor
Displays2Go
Fall River , MA
07.2011 - 01.2017
- Led the day-to-day activities of LTL shipments, parcel shipments, orders shipping to Amazon, and global receiving.
- Ensured that all employees were compliant with protocols and accuracy, warehouse inventory was clearly identified and readily accessible, and orders for delivery were routed to the correct customers.
- Identified measures that improved warehouse processes in a cost-effective manner and assisted in recruitment, hiring, promoting, and termination processes.
- Responsible for training both new and incumbent employees to ensure their skills met updated warehouse standards.
- Played a key role in the implementation of a new ERP system.
- Handled day-to-day shipping and receiving overseeing more than 1,000 orders per day.
Store Manager
CVS
09.1998 - 01.2011
- Demonstrated career progression from Cashier to Store Manager (2005).
- Performed customer service and merchandised the store according to corporate specifications and seasons.
- Obtained pharmacy tech and national licenses to provide pharmacy support.
- Responsible for inventory control, ordering, budgeting, payroll, analyzing sales numbers and other administrative duties.
- Increased sales by 2.65% in one year while reducing shrink from 1.96% to .98% in a 9-month period.
- Handled training for 6 months in California during an acquisition to ensure all retained employees met CVS standards.
Education
BS - Business Management
Rhode Island College
Providence, RI05.2006
Skills
- Written and verbal communication skills
- Leadership & Training
- Attention to Detail
- ERP system
- Inventory Management
- Logistics
- Customer Service
- Standard operating procedures
- Warehouse management
- Order fulfillment
- Demand forecasting
- Transportation management
- Vendor relationship management
- Cost reduction strategies
- Warehouse operations
Websites
Additional Information
Recently volunteered with No Solo, a RI-based non-profit supporting mental health initiatives., Portuguese, some Spanish
Certification
- Forklift License - 2024
Languages
Portuguese
Limited Working
Timeline
Logistics, Purchasing, Inventory Control
Fillon Technologies
02.2018 - Current
Member Relations
AAA
04.2017 - 01.2018
CSR
Dean Warehouse
02.2017 - 04.2017
Warehouse Operations Supervisor
Displays2Go
07.2011 - 01.2017
Store Manager
CVS
09.1998 - 01.2011
BS - Business Management
Rhode Island College
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